Commercial Lines Customer Service Representative

Brown & Brown Insurance•St. Petersburg, FL

1d•Onsite

About The Position

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is Seeking a Commercial Lines Customer Service Representative to join our growing team in St. Petersburg, FL. Provides support to Producer and Account Manager in obtaining, maintaining, expanding and servicing commercial lines accounts by performing the following duties.

Requirements

Currently 4-40 Licensed
Strong team member who proactively assists all other members of this team.
Ability to maintain a professional manner at all times.
Strong Microsoft Word and Excel knowledge
Advanced time management and organization skills

Responsibilities

Assists Account Manager in obtaining information from the client for new and renewal policies
Reviews new and renewal policies for accuracy for delivery to the insured and updates detail in computer.
Reviews and invoices endorsements for accuracy and sends to the insured
Prepares change requests to the company requesting policy changes, and updates AMS360 & Imageright accordingly
Keeps suspense (activity) items current.
Prepares proposals for renewal on smaller accounts
Enters policy detail on accounts not yet entered.
Processes mail
Prepares accounts for market accounts per instructions from Account Manager or Producer.
Keeps abreast of industry changes and trends.
Talks with customers by phone or in person inside agency office.
Undertakes additional responsibilities as required in the Account Manager’s absence (telephone calls, producer calls, client requests, etc.)