Commercial Lines Client Service Manager (Real Estate)
About The Position
At Gallagher, we are looking for a Property and Casualty licensed Commercial Lines Client Service Manager to join our Real Estate Team focusing on middle-market California clients. In this role, you will work closely with clients and colleagues to provide exceptional service and deliver tailored insurance solutions. You will help build strong relationships, solve challenges, and ensure every interaction both internally and externally adds value. This is an opportunity to grow your career while making a meaningful impact. You will play a key role in supporting and leading efforts to deliver high-quality solutions to our clients. From managing renewals to mentoring team members, you will help ensure client needs are met and compliance standards are upheld.
Requirements
- A Bachelor’s degree with 5+ years of client service management experience, or a high school diploma/GED with 8+ years of experience.
- An active Property and Casualty Producer’s License.
- Proficiency with insurance document management software (EPIC) and Microsoft Office tools.
- Strong technical insurance experience with middle-market, property insurance solutions and maintaining clients and carrier relationships.
- The ability to explain complex issues in simple terms, manage competing priorities, and work independently.
Nice To Haves
- Experience with California affordable housing, a plus.
- CISR, CIC, CPCU, ARM designations (preferred).
Responsibilities
- Manage the renewal process by gathering client information, analyzing their needs, and helping deliver timely, tailored solutions.
- Identify gaps in coverage, review claims, secure existing business, and drive the sale of additional services and lines of coverage.
- Build and maintain strong relationships with clients and carrier partners through timely responses and strong customer service, ensuring trust and satisfaction.
- Help your team address client risk management needs through consultative conversations and personalized strategies.
- Mentor team members by delegating tasks, providing transparent feedback, encouraging continuous learning, and fostering professional growth.
- Conduct regular audits to ensure compliance with regulations and maintain high service standards.
- Maintain accurate and up-to-date client and policy data using Gallagher’s systems.
- Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results.
- Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations.
Benefits
- Medical/dental/vision plans, which start from day one!
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave
- Digital mental health services (Talkspace)
- Flexible work hours (availability varies by office and job function)
- Training programs
- Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
- Charitable matching gift program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
