Commercial Lines Claims Consultant

Acrisure New England Partners Insurance Services, LLC•Tredyffrin Township, PA

3d•Onsite

About The Position

Acrisure is a Fintech leader empowering businesses and consumers alike with unmatched financial solutions. The Company is headquartered in Grand Rapids, Michigan, and employs over 15,000 colleagues in 21 countries. It is distinguished by its dynamic culture, fast paced environment and determination to drive innovation at all levels of the business. Under the leadership of Co-founder, Chairman and CEO Greg Williams, Acrisure has grown from $38 million to more than $4 billion in revenue in just under ten years. Acrisure connects clients to financial solutions through the best of humans and an AI platform. Acrisure’s products include Insurance, Reinsurance, Cyber Services, Mortgage Origination and more to over 1.3 million clients around the world. Additionally, Acrisure is committed to social issues such as children’s health and DEI in financial services. Acrisure formed Evolution Advisors, a joint venture focused on providing access to financial services to minority-owned enterprises.

Requirements

HS Diploma or recognized equivalent
3-5 years of relevant experience
Proficiency with MS Office
Claims handling
Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Nice To Haves

Property & Casualty Insurance License preferred
Prior experience with Applied Epic is a plus

Responsibilities

Provide clients with customer service such as answering claims related questions, discussing claims processes and following up with the client at the conclusion of the claim to ensure all issues were addressed
Contact clients and gather all appropriate information to adequately report claims and report claims to all appropriate carriers under all appropriate lines of business
Enter all claims into Epic and generate Acord notices and follow up with carriers to ensure that the claim was reported, obtain necessary adjuster contact information and claim number then provide client with this information
Inform producers and managers of any problems or issues concerning a client or a claim
Actively manage claims for assigned clients and follow open claims utilizing activity system, obtaining status and updating Epic Continuously document claim file notes with all activities conducted on claim. Proactively guide claims to a timely resolution
Advocate for client in reserving and claim evaluations. Coordinate carrier request with clients
Coordinates claim reviews between the carrier and insureds
Actively participate in claim reviews for assigned
Develop relationships with assigned clients and carriers
Prepare loss summary reports for internal customers
Comply with agency standards, policies and procedures and assist claims manager with all tasks as requested