Commercial Lines Associate Account Manager

HUB International•Brighton, MI

1d•Onsite

About The Position

The Commercial Associate Account Manager provides administrative and clerical support to the Commercial Channel through customer service, client record maintenance, and assistance with special projects, as assigned. HUB International is a global firm that offers employees resources in both technology and industry expertise, while maintaining the local flavor of its offices. HUB is one of the largest global insurance and employee benefits brokers, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 20,000 employees in over 600 offices throughout North America, HUB has grown substantially, in part due to its industry leading success in mergers and acquisitions.

Requirements

2 years of insurance background or work in a professional office environment
Intermediate skill level with Microsoft Office Products (Outlook, Word, Excel, etc.)
Ability to organize large volumes of information and set priorities
Aptitude for details with consistency in follow-up
Ability & desire to take ownership of role expectations with accountability to internal and external clients
Intermediate insurance knowledge with proven ability to apply same to your daily work
Strong verbal and written communication skills

Nice To Haves

Determination – unsatisfied until we are the best. We go the extra mile for clients and colleagues.
Ownership – Responsible to each other, our clients, and our goals.
Teamwork – Together we attain greater success.
Sincerity – Giving and receiving direct and caring communication

Responsibilities

Coordinate the servicing of assigned accounts with the Account Manager
Enter data as required by insurance company automation systems
Provide support to the Account Manager on pre-renewal processes
Handle correspondence and the clerical processing of accounts including applications and computer input of each account
Conduct business in a manner that demonstrates an understanding of both the business and earnings implications of the Company
Prepare invoices, transmittals, ID cards, certificates of insurance, binders, and cancellation forms as required
Review and process change requests in the agency management system
Check policies and endorsements for completeness and accuracy. Prepare policies for policy check and delivery to clients
Maintain an accurate suspense system on all items that require a response
Responsible for scanning/electronic filing of communications and documents
Input/maintain data on account management system and ancillary systems as required
Other responsibilities as assigned by Account Manager