Select Commercial Lines Account Manager

Patra Corporation•UNAVAILABLE, UNAVAILABLE

10d•Remote

About The Position

Patra is an outcome-focused operating partner working exclusively for the insurance industry. Combining expert global teams, process intelligence, and purpose-built technology, Patra delivers measurable results to clients. With 20 years of deep domain expertise, exceptional client retention rates, and significant sustained investment in AI, Patra partners with agencies, brokers, MGAs, MGUs, and carriers to transform how insurance operations are delivered.

Requirements

3 to 5+ years of Commercial Lines Retail Insurance Experience.
Active Property & Casualty Insurance License.
High School Diploma or equivalent.
Minimum internet speed of 6 mbps download and 3 mbps upload; Wired Ethernet cable connection from home router to computer; No satellite.
Superior organizational skills.
Highly detailed.
Understand customer challenges and partner with them to find solutions.
Self-Starter.
Excellent verbal and written communication skills.
Excellent computer/internet/Microsoft skills.
Patience and eagerness to be culturally effective with offshore (India based) employees.

Responsibilities

Develop and maintain relationships with clients, carriers, team members, India team and Implementation Consultants.
Service and manage all aspects of customer service for clients in accordance with both Patra and agency procedures.
Provide monthly recaps to agencies by 10th of each month to main agency contact and Manager.
Ensure expiration lists are in SharePoint utilizing correct template and format.
Manage retention for service center, non-service center and surplus lines, as it applies.
Promote growth of existing book through account rounding and new business.
Adhere to Patra Select Servicing Standards for all aspects of managing book of business.
Maintain clients and policies in agency management system including tasks/activities, attachments, initiating email, etc. in accordance with both Patra and agency procedures.
Utilize India team for all workflows in place for specific agency.
Make recommendations to clients about policy coverages, changes, exclusions, and insurance coverage needs, and provide clarification and definitions as required.
Deliver strong customer service by responding within 48 hours to inquiries, concerns, emails, and faxes, and returning phone calls same day.
Stay abreast of current market conditions and technical knowledge of products and tools available.
Use deductive reasoning and critical thinking in work processes and communication skills.
Identify and communicate to Manager any areas where efficiencies can be improved as well as various other elements of the book such as increasing revenue.
Maintain a paperless workflow for both Patra and agency.
Other duties as assigned.