Commercial Lines Account Manager

Alera Group•Norwell, MA

4d•Hybrid

About The Position

We are seeking a Commercial Lines Account Manager to join our growing Property & Casualty team. This role is ideal for a client-focused insurance professional who thrives in a fast-paced environment, enjoys building strong client relationships, and takes pride in delivering proactive service. This position plays a key role in supporting continued business growth, creating additional service capacity for senior team members managing larger accounts, and ensuring a high level of service for an expanding commercial client portfolio. The Account Manager will partner closely with Producers, carriers, and internal service teams to manage day-to-day client needs, support renewals and policy servicing, identify coverage gaps, and contribute to organic growth initiatives. Alera Group is an independent, national insurance and financial services firm built on the belief that collaboration creates better outcomes. Founded in 2017, Alera Group has grown to become one of the largest privately held insurance brokerage firms in the United States, offering Property & Casualty, Employee Benefits, Wealth Services, and Retirement Plan solutions. With a collaborative culture and a commitment to client success, Alera Group empowers its teams to deliver thoughtful service, strategic solutions, and long-term partnership. Meaningful Impact: Help clients and employees navigate benefits programs that drive retention, engagement, and satisfaction Growth & Learning: Opportunities to deepen your expertise and gain exposure to a variety of clients and industries Collaborative Culture: Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative Way

Requirements

3+ years of Commercial Property & Casualty insurance experience in an account management, client service, or similar client-facing role
Strong knowledge of commercial insurance coverages, policy servicing workflows, and carrier interactions
Excellent communication and relationship management skills
Strong organizational skills with the ability to manage multiple priorities and deadlines
Detail-oriented with strong follow-through and accountability
Proficiency with agency management systems and Microsoft Office tools

Nice To Haves

Active Property & Casualty insurance license (or ability to obtain within a defined timeframe if applicable)
Experience supporting middle market or commercial business accounts
Experience in a brokerage or agency environment
Exposure to cross-selling, account rounding, or organic growth initiatives

Responsibilities

Serve as a primary day-to-day contact for assigned commercial clients
Manage policy servicing activities including endorsements, certificates, renewals, policy changes, audits, and coverage questions
Build strong client relationships through responsive, proactive communication
Coordinate with carriers, underwriters, and internal teams to ensure timely execution of service requests
Assist in preparing renewal strategy materials, proposals, and coverage comparisons
Maintain accurate documentation and account activity within agency management systems
Review client programs for potential coverage gaps or exposures
Partner with clients to identify additional solutions that strengthen their overall risk management strategy
Support consultative conversations around complementary coverages such as Cyber, EPLI, Umbrella, and other commercial insurance solutions
Help ensure clients are maximizing Alera Group’s broader capabilities
Support regional organic growth initiatives through account expansion opportunities within existing client relationships
Identify and refer opportunities for additional lines of business where appropriate
Participate in internal growth programs and performance initiatives tied to account development
Collaborate with Producers and leadership to support retention and expansion goals