Commercial Lines Account Manager

Alera Group•Hanover Township, PA

14d•Hybrid

About The Position

Commercial Lines Account Manager – Property & Casualty At Alera Group, our Property & Casualty team helps businesses protect their assets, manage risk, and plan confidently for the future. We’re seeking a Commercial Lines Account Manager who will support risk strategy, client service excellence, and operational accuracy. Alera Group was founded in 2017 and has grown to become the 14th largest broker of U.S. business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, and Financial Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service. Meaningful Impact: Help clients and employees navigate benefits programs that drive retention, engagement, and satisfaction Growth & Learning: Opportunities to deepen your expertise and gain exposure to a variety of clients and industries Collaborative Culture: Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative Way

Requirements

Active Pennsylvania Property & Casualty license or resident license in another state
3+ years of experience in Commercial Lines preferred
Strong ability to work independently, prioritize workload, and manage multiple deadlines
Proficiency in AMS360 or similar agency management systems
Working knowledge of Microsoft Word, Excel, and Outlook
Familiarity with insurance carrier products, rating systems, and carrier portals
Strong verbal and written communication skills
Detail orientation and accuracy
Accountability and follow‑through
Client‑first thinking
Strong organization and time management
Collaboration and teamwork
Problem‑solving and sound judgment
Active Property & Casualty License
Ability to obtain required licensure within agreed upon timeline after hire.
Ongoing continuing education to maintain active status

Nice To Haves

Experience servicing large commercial accounts
Prior experience mentoring or guiding support staff

Responsibilities

Serve as the primary service contact for assigned large business commercial accounts
Work closely with Producers to manage all policy‑related activities for assigned clients
Participate in client meetings with Producers as needed
Provide daily client support for policy change requests and coverage questions
Manage renewals, new business marketing, endorsements, audits, and policy changes
Market renewals and new business accounts and provide quote analysis for Producers
Review, check, and process policy documents for accuracy
Update agency management systems to reflect correct coverages and policy details
Invoice agency‑billed policies and policy changes
Interact daily with insurance carriers to request endorsements, order policies, and respond to underwriting inquiries
Review insurance requirements and contracts in support of certificate of insurance requests
Maintain accurate documentation in the agency management system (AMS360)
Assist Producers in preparing client proposals for renewals and new business
Provide guidance to commercial lines assistants supporting assigned accounts
Support special projects and additional duties as assigned
Contribute to a collaborative, service‑driven team environment