Commercial Lines Account Manager
About The Position
The Commercial Insurance Account Manager serves as the inside sales and service representative for the insurance agency's commercial insurance clients and their staff, addressing all insurance service needs. This role requires excellent communication skills, expertise in commercial lines coverages and service, and proficiency with the agency's computer systems. The Account Manager is responsible for understanding client insurance programs, accurately documenting coverage terms and conditions in the agency's management system, and effectively explaining complex insurance concepts to clients. Additionally, the position involves reviewing and analyzing insurance policies for accuracy, evaluating contractual requirements, and determining their impact on current insurance programs. The Account Manager is ultimately accountable for both client-facing service documents and the data integrity within the Agency’s Management System. Applicants must be prepared to perform all necessary job functions and maintain the confidentiality of customer information.
Requirements
- Minimum 5 years of experience as a Commercial Lines Account Manager/Customer Service Representative.
- NY State Property & Casualty license is required.
Responsibilities
- Communicate with clients via email and phone regarding their insurance questions and service needs.
- Create certificate templates and issue required evidences of insurance to both the client and the clients’ customers and vendors.
- Invoice insurance policies and issue insurance binders.
- Review and analyze contracts presented by the client. Comparison of contractual requirements to existing policies noting any gaps in coverage and determination of the need for job specific policies.
- Communicate the need for job specific policies to the client.
- Order, place, invoice and issue evidence of any project specific policies (OCPs. RRPs, and Builder’s Risk policies).
- Cross Sell other policies and products as needed based on program analysis and discussions with clients.
- Receive requests for policy changes from client, request issuance of policy endorsements from insurance carrier.
- Review and invoice insurance carrier audits, endorsements, cancellations and any other carrier correspondence for accuracy and then document appropriately in the agency management system.
- Review policies for accuracy against the proposal presented to the insured, the expiring policies terms and conditions and the agency management system information.
- Locate and request corrections to insurance carrier errors.
- Assess client’s insurance program to identify potential gaps and/or uncovered exposures, as well as looking for account rounding and expanded coverage opportunities.
- Perform special projects or additional duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
