Commercial Lines Account Manager

Alera Group•UNAVAILABLE, UNAVAILABLE

18d•Remote

About The Position

Commercial Lines Account Manager – Property & Casualty Location: Remote At Alera Group, our Property & Casualty team helps businesses protect their assets, manage risk, and plan confidently for the future. We’re seeking a Commercial Lines Account Manager who will support risk strategy, client service excellence, and operational accuracy. About Alera Group Alera Group was founded in 2017 and has grown to become the 14th largest broker of U.S. business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, and Financial Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service. Why Alera Group Meaningful Impact: Help clients and employees navigate benefits programs that drive retention, engagement, and satisfaction Growth & Learning: Opportunities to deepen your expertise and gain exposure to a variety of clients and industries Collaborative Culture: Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative Way

Requirements

High school diploma or GED
5+ years of industry‑related insurance experience
Active Property & Casualty insurance license
Strong working knowledge of commercial insurance practices and regulations
Proficiency in Microsoft Office products
Strong verbal and written communication skills
Ability to work independently while collaborating with a team

Nice To Haves

Commercial Lines experience
Experience working in Applied Epic or similar agency management systems
Detail orientation and accuracy
Accountability and follow‑through
Client‑first mindset
Professional communication
Organization and time management
Problem‑solving and sound judgment

Responsibilities

Provide day‑to‑day servicing for assigned commercial client accounts
Build and maintain strong long‑term client relationships through proactive communication
Deliver a consistently high level of customer service to internal and external clients
Coordinate with the Commercial Sales team to service commercial accounts, including: New business placement, Renewals, Endorsements, Cancellations, Audits, Billing and financing, Certificates, schedules of insurance, EPI, and auto ID cards, Payments and customer inquiries
Address client concerns promptly and involve appropriate internal partners as needed
Notify leadership of significant issues and actions taken to resolve them
Ensure all work complies with insurance laws, company policies, and established procedures
Support retention and account stability through accurate execution and responsive service
Collaborate with internal teams to ensure seamless account handling and client satisfaction