Commercial Lines Account Manager — St. Louis or Kansas City, MO (Other Locations Considered)

Powers Insurance & Risk Management•St Louis, MO

14h•Hybrid

About The Position

The Commercial Lines Account Manager is an experienced and dependable insurance professional responsible for management of an assigned book of business to manage relationships with clients and ensure the client’s insurance needs are met. This role requires exceptional organizational and communication skills, technical coverage knowledge, and the ability to proactively manage client needs.

Requirements

3-7 years of insurance industry experience, with at least 2 years in Commercial Lines account management
Strong working knowledge of commercial coverages, risk management principles, and carrier underwriting practices
Exceptional written and verbal communication skills
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and agency management system: proficiency with AMS360 is preferred
Highly organized, detail-oriented, and capable of managing multiple priorities under time constraints
Self-directed, resourceful, and capable of working with minimal supervision
Ability to collaborate in a team environment and accept coaching and guidance from leadership
Property & Casualty Producer License (Required)

Nice To Haves

College degree preferred
CWCA and CLCS designations (preferred)
Actively pursuing CRIS or CIC (preferred)

Responsibilities

Partners with the Producer and Account Executive to execute renewal and marketing strategies, ensuring timely preparation and submission of all marketing materials
Manages new business submissions, gathering complete underwriting information and providing competitive quotes to the Producer and Account Executive
Identifies and pursues opportunities to enhance client programs through risk assessments, additional coverages, endorsements, or policy upgrades
Collaborates with the Producer to solicit additional lines of business at renewal
Develops and maintains productive relationships with carrier representatives and underwriters to enhance favorable results for the agency and client
Actively participates in agency meetings and professional development to remain current on market trends, legal changes, carrier appetite, and emerging coverage options
Serves as the primary day-to-day contact for the client, providing timely and professional responses to inquiries and requests
Proactively manages client relationships, ensuring all service standards are met
Handles policy changes, such as adding or removing vehicles, equipment, and locations, and payroll changes
Provides clear, accurate insurance information to guide the client to informed decisions
Coordinates with the Producer and Account Executive on communication regarding complex and strategic client matters
Supports agency profitability and efficiency by adhering to established workflows and use of technology
Accurately maintains all client, carrier, and prospect records within the agency management system
Collaborates with internal team members, underwriters, and leadership to resolve service issues promptly and effectively