Experienced Commercial Lines Account Manager

POWERS Insurance and Risk Management • St Louis, MO

1d

About The Position

The Commercial Lines Account Manager will operate as a senior-level strategic service professional capable of managing sophisticated and rapidly evolving commercial insurance accounts with a high degree of autonomy, urgency, and accountability. The role requires a proactive professional who anticipates client and team needs, drives exceptional service outcomes, and consistently identifies opportunities to create capacity and operational efficiency across the service team.

Requirements

• 7-10 years of insurance industry experience, with at least 5 years in Commercial Lines account management
• Strong working knowledge of commercial coverages, risk management principles, and carrier underwriting practices
• Exceptional written and verbal communication skills
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and agency management system: proficiency with AMS360 and ImageRight is strongly preferred
• Highly organized, detail-oriented, and capable of managing multiple priorities under time constraints
• Self-directed, resourceful, and capable of working with minimal supervision
• Ability to collaborate in a team environment and accept coaching and guidance from leadership
• Property & Casualty Producer License (Required)
• Demonstrated ability to independently manage large, complex, and fast-paced commercial insurance accounts with minimal supervision
• Strong sense of urgency and follow-through with the ability to prioritize effectively in a high-demand environment
• Proven history of taking initiative, anticipating needs, and driving work forward without waiting for direction
• Highly responsive communicator who is comfortable engaging clients and internal stakeholders through multiple communication channels, including phone, voicemail, email, and text
• Demonstrated growth mindset with a willingness to step beyond assigned responsibilities to support team and client success
• Ability to identify workflow bottlenecks, resolve issues proactively, and contribute to overall operational excellence
• Track record of delivering exceptional client service while balancing competing priorities and deadlines
• A Powers Commercial Lines Account Manager consistently maintains a professional, client-centered approach and demonstrates and embodies our Five Core Values of Connection, Diligence, Innovation, Integrity, and Humility.

Nice To Haves

• College degree preferred
• CWCA and CLCS designations (preferred)
• Actively pursuing CRIS or CIC (preferred)
• The ideal candidate is motivated by high performance standards, takes pride in delivering exceptional client experiences, and thrives in an environment where initiative, accountability, and teamwork are highly valued.

Responsibilities

• Partners with the Producer and Account Executive to execute renewal and marketing strategies, ensuring timely preparation and submission of all marketing materials
• Manages new business submissions, gathering complete underwriting information and providing competitive quotes to the Producer and Account Executive
• Identifies and pursues opportunities to enhance client programs through risk assessments, additional coverages, endorsements, or policy upgrades
• Collaborates with the Producer to solicit additional lines of business at renewal
• Develops and maintains productive relationships with carrier representatives and underwriters to enhance favorable results for the agency and client
• Actively participates in agency meetings and professional development to remain current on market trends, legal changes, carrier appetite, and emerging coverage options
• Serves as the primary day-to-day contact for the client, providing timely and professional responses to inquiries and requests
• Proactively manages client relationships, ensuring all service standards are met
• Delegates policy changes, such as adding or removing vehicles, equipment, and locations, and payroll changes
• Provides clear, accurate insurance information to guide the client to informed decisions
• Coordinates with the Producer and Account Executive on communication regarding complex and strategic client matters
• Demonstrates a high-touch, responsive communication style through proactive outreach via phone, voicemail, email, and text to ensure exceptional client engagement and service continuity
• Builds strong client relationships through consistent follow-up, responsiveness, and a sense of ownership over client outcomes
• Maintains confidence and professionalism in direct communication with executives, business owners, carrier partners, and internal stakeholders
• Supports agency profitability and efficiency by adhering to established workflows and use of technology
• Accurately maintains all client, carrier, and prospect records within the agency management system
• Collaborates with internal team members, underwriters, and leadership to resolve service issues promptly and effectively
• Acts as a senior resource and operational role model within the service team by identifying gaps, stepping into complex situations, and helping drive accountability and execution across team workflows
• Proactively identifies opportunities to absorb responsibilities, improve processes, and create efficiencies that support the broader service team and Account Executive function
• Partners closely with claims, accounting, risk management, and service team members to ensure coordinated execution and a seamless client experience
• Demonstrates leadership through action, initiative, responsiveness, consistency, and emulates the company’s core values
• Helps elevate team performance by modeling urgency, accountability, professionalism, and client-first service standards

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree