Commercial Lines Account Manager
About The Position
Griffin Owens Insurance Group, a Leavitt Group affiliate in Manassas, VA, is seeking a detail-oriented, service-driven, and passionate Commercial Insurance Account Manager. This role supports business clients by providing clear communication, responsive service, and a positive client experience. The Account Manager will work closely with Commercial Account Executives and agency leadership to handle renewals, policy changes, billing inquiries, certificates, claims assistance, and daily client needs. The position emphasizes building trust and ensuring clients feel confident in their coverage decisions, embodying the company's commitment to clarity, care, and consistency.
Requirements
- Fluent in both English and Spanish
- Strong communication and interpersonal skills
- Excellent organization and attention to detail
- Ability to manage multiple priorities and interruptions with professionalism
- Strong computer and administrative skills
- A positive attitude and willingness to learn
- Consistent follow-through and problem-solving skills
- Customer Service: 1 year (Preferred)
- Spanish (Required)
Nice To Haves
- Commercial insurance experience preferred
- Current Property & Casualty license preferred, or willingness to obtain within six months of hire
- Bachelor's (Preferred)
- Insurance Property & Casualty license (Preferred)
Responsibilities
- Support Commercial Account Executives with client service and account management
- Review client accounts and assist with coverage and policy recommendations when licensed
- Help with rewrites and policy transfers when licensed
- Assist clients through the claims process
- Answer billing questions and process premium payments
- Contact clients regarding late payments
- Issue certificates of insurance
- Process policy changes and endorsement requests
- Monitor and distribute agency and carrier emails
- Support administrative and operational tasks across the office
- Provide backup support for front desk responsibilities as needed
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
