Commercial Lines Account Manager

Hilb Group • East Longmeadow, MA

12d • $75,000 - $80,000 • Hybrid

About The Position

Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Commercial Lines Account Manager to join our team. This position will report to our agency located in Southborough, MA. Can also sit in our Northampton or E Longmeadow, MA locations. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is a hybrid position, working 3 days in-office.

Requirements

• College degree preferred.
• Good working knowledge of Microsoft Windows and the following programs: Microsoft Word, Microsoft Excel, Adobe Acrobat Pro, and Microsoft Outlook
• Ability to quickly learn and adapt to new technology and software
• Ability to respond promptly and efficiently to requests from clients and internal team members
• Prepare professional form letters, write clearly, edit work for spelling and grammar, ability to read and interpret written information

Responsibilities

• Be main conduit of communication to insured and handle day-to-day correspondence with client (email, phone) for commercial accounts
• Use discretion and judgement to interpret policy language and communicate changes in coverage to the insured
• Act as the relationship builder with the account
• Communicate with carriers and insured to respond to their questions and/or issues
• Investigate audit discrepancies and explain them to insured and/or producer
• Understand the insured’s business/operations
• Process policy changes as directed by producer or insured.
• Review endorsement documents issued by carrier for accuracy and forward to insured
• Communicate risk control recommendations from carrier to the insured, follow-up with insured on completion and update carrier
• Update producer as necessary, but minimally at renewal time
• Take responsibility for managing all aspects of the policy renewal process and communicate the requirements to both the insured and producer
• Prepare renewal marketing submissions and supplemental information needed for producers and insureds as needed.
• Market renewals when requested/needed
• Quality check all renewals – advise producer of material changes found on renewals or differences between quotes and policies and endorsements
• Invoice all agency-bill policies ensuring the correct commission splits are entered in the agency management system
• Monitor billing and cancellation status of accounts
• Generate proof of insurance upon request on behalf of the insured
• Use discretion and judgement to direct processing tasks to Account Technicians
• Document all correspondence regarding the account in agency management system
• Any other function as established/directed by management

Benefits

• Company Paid Life Insurance, Long-Term and Short-Term Disability.
• Medical, Dental, Vision and FSA/HSA plans.
• 401(k) with company match.
• Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.
• Generous PTO.
• An awesome team of professionals!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree