Commercial Lines Account Manager

SULLIVANCURTISMONROE INSURANCE SERVICES, LLC • Irvine, CA

1d • $80,000 - $90,000 • Hybrid

About The Position

Account Managers provide essential support to the Account Executives to establish and nurture client relationships. In collaboration with the Account Executive, Account Managers provide comprehensive insurance coverage to clients and ensure diligent account servicing. This role requires adherence to high professional standards, maintaining strict confidentiality, exhibiting leadership qualities, and demonstrating outstanding customer service skills. A proactive commitment to personal and professional development is expected, along with a positive and respectful attitude while working collaboratively with colleagues.

Requirements

• Bachelor's degree in business, finance, risk management, or other related fields is preferred.
• A minimum of 5 years of relevant experience in the insurance industry, with a focus on commercial lines account management.
• Hold current and valid Property and Casualty insurance license.
• Hold at least one professional designation, such as CISR, CIC, CRM or other relevant programs or the ability and willingness to attain designation within 18 months.
• In-depth understanding of commercial insurance products, coverages, and policies.
• Excellent communication and customer service skills, with the ability to build and maintain strong client relationships.
• Strong analytical and problem-solving skills to conduct risk assessments, analyze coverage needs, and propose suitable solutions.
• Ability to manage multiple client accounts simultaneously, ensuring accurate and timely policy processing and documentation.
• Demonstrate ability to work collaboratively with colleagues and underwriters to achieve departmental and company goals.
• Proficiency with the Microsoft Office Suite.
• Proficiency in orchestrating and hosting virtual meetings using platforms like Teams and Zoom, encompassing the capability to share screens and deliver presentations (e.g., PowerPoint, Proposals, etc.).

Nice To Haves

• Prior experience with AMS 360 and Image Right preferred.

Responsibilities

• Provide crucial support to Commercial Lines Account Executives in nurturing and maintaining client relationships, both new and existing.
• Collaborate with Sales Executives to understand client needs and offer comprehensive insurance coverage options.
• Deliver exceptional customer service in a fast-paced environment, ensuring high levels of client satisfaction.
• In partnership with the service team, ensure the accurate and timely processing of policy changes, renewals, endorsements, and other administrative tasks related to assigned accounts.
• Take charge of policy renewals, negotiating terms with underwriters, and addressing coverage gaps or changes as necessary.
• Collaborate with the Account Executives to develop and execute strategies to meet business objectives and revenue targets.
• Assist in preparing and presenting insurance proposals and presentations to clients.
• Assist in identifying upselling and cross-selling opportunities to maximize account retention and growth.
• Stay updated on industry trends, regulations, and market conditions to provide informed recommendations to clients and Account Executives.
• Maintain organized and accurate client records, documentation, and communication through the Agency Management System.
• Respond promptly to client inquiries, concerns, and service requests, resolving issues professionally and efficiently.
• Engage in ongoing training and professional development activities to enhance knowledge and skills relevant to the role.
• Comply with company policies, procedures, and regulatory requirements to uphold operational standards and maintain ethical business practices.
• All other duties as assigned.

Benefits

• The estimated base salary range for this full-time position is $80,000 - $90,000 annually.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level