Commercial Lines Account Manager- Small Business

Hub International Insurance•Grand Rapids, MI

2d•Hybrid

About The Position

At HUB International, we are a team of entrepreneurs dedicated to protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop tailored solutions. As a global firm, we offer employees resources in technology and industry expertise while maintaining a local flavor. Our structure allows teams to preserve their unique, regional culture. HUB is a leading global insurance and employee benefits broker, providing a wide array of products and services including property, casualty, risk management, life and health, employee benefits, investment, and wealth management. With over 20,000 employees in over 600 offices across North America, HUB has experienced substantial growth, partly due to our industry-leading success in mergers and acquisitions.

Requirements

High School Degree, or Equivalent
3-5+ years in a Commercial Lines role on the agency side
Experience working in the middle market with accounts averaging $15k in revenue and above
Intermediate excel skills
Strong communication
P&C License
Willingness to travel, on occasion

Nice To Haves

Mentoring Associate Account Managers and Team Assistants, as applicable.

Responsibilities

Manages a book of business generally in excess of 550k in revenue, depending on the complexity or number of accounts.
Provide quality customer service to existing accounts with a goal of 93% retention or more.
Collaborate within a team that includes: Producers, Sr. Account Managers, and Associate Account Managers.
Mentor, support, and train Associate Account Managers and Team Assistants, as necessary.
Ensure accurate maintenance of client information in EPIC.
Accountable for administrative tasks.
Special projects and all other duties, as assigned.