Commercial Lines Account Manager / Customer Service Representative

The Jonus Group•Medford, NJ

3d•Onsite

About The Position

Seeking a highly skilled and experienced Commercial Lines Customer Service Representative to join a well-established and growing team. This is an exciting opportunity to work with a family-owned agency that has a reputation for excellence. The ideal candidate will play a key role in supporting producers, assisting clients, and maintaining strong relationships with carriers. This position is fully onsite and offers a supportive and collaborative work environment.

Requirements

Active Property & Casualty (P&C) license is required.
At least 3 years in an independent insurance agency.
Proven experience working with producers and carriers across various lines of business.
Strong communication and interpersonal skills.
Ability to work independently and take initiative.
Team-oriented mindset with the ability to collaborate effectively with diverse personalities.
Professional demeanor and presentation.
Problem-solving skills and the ability to ask insightful questions.
Comfortable handling high-pressure situations and being put on the spot.

Nice To Haves

5+ years of experience in an independent insurance agency.
Familiarity with AMS360 software is a plus.

Responsibilities

Serve as the primary point of contact for clients, producers, and carriers, ensuring seamless communication and issue resolution.
Assist in new business acquisition and remarketing efforts.
Provide detailed and accurate answers to client inquiries regarding coverage and carrier processing.
Support producers by gathering necessary information and facilitating efficient workflows.
Maintain and grow a book of business, handling varying account sizes.
Build and nurture strong relationships with clients, ensuring high levels of satisfaction and retention.
Partner with the Account Executive to deliver exceptional service and achieve team goals.