Commercial Lending Systems Analyst

Vermont Federal Credit Union•South Burlington, VT

1d•Onsite

About The Position

Vermont Federal Credit Union is recruiting for a Commercial Lending Systems Analyst out of our South Burlington Operations Center. This role provides timely, professional, and accurate technical assistance and case resolution to employees across phone, email, chat and in-person channels. The analyst documents and tracks all interactions to identify recurring issues and opportunities for process improvement, owning the case resolution process from initial request to completion. They will develop and learn all existing and new commercial lending systems used by the Credit Union, ensuring effective administration. The role supports Credit Union initiatives and projects by joining teams and providing leadership in the setup of commercial lending systems, and reviews and manages request tickets related to commercial lending systems. The analyst conducts research to fully understand the cause of issues and ensures remedies provided by vendors are reasonable and timely, creating and managing vendor tickets when needed and escalating to vendors’ support/relationship managers when urgent or recurring issues arise. They also support the rollout of new features and applications related to commercial lending systems.

Requirements

Three years to five years of similar or related experience.
A two year college degree, or completion of a specialized certification or licensing, or completion of specialized training courses conducted by vendors, or job-specific skills acquired through an apprenticeship program.
Strong interpersonal skills, confidentiality, and discretion requiring diplomacy and tact in communication.
Excellent verbal and written communication skills, and ability to organize and prioritize multiple tasks.
Proficiency in Microsoft Office skills and Advanced Excel skill preferred.

Responsibilities

Provides timely, professional, and accurate technical assistance and case resolution to employees across phone, email, chat and in-person channels.
Documents and tracks all interactions to identify recurring issues and opportunities for process improvement.
Owns the case resolution process from initial request to completion, ensuring issues are resolved quickly and effectively.
Develops and learns all existing and new commercial lending systems used by the Credit Union and ensures that the systems are effectively administered.
Supports Credit Union initiatives and projects by joining teams and providing leadership in the setup of commercial lending systems.
Reviews and manages request tickets related to commercial lending systems.
Conducts research to fully understand the cause of issues and ensures the remedies provided by vendors are reasonable and timely; creates and manages vendor tickets when needed and escalates to vendors’ support/relationship managers when urgent or recurring issues arise for quick review and resolution.
Supports the rollout of new features and applications related to commercial lending systems.