Commercial Lending Relationship Manager

Credit Human•New Orleans, LA

2d•Onsite

About The Position

We are seeking a Commercial Lending Relationship Manager for the Commercial Lending Department. The Commercial Lending Relationship Manager (“Relationship Manager”) is accountable to lead and grow a consultative origination and service team, the Commercial Lending Relationship function, to produce commercial loans in alignment with Credit Human philosophy and mission. This requires the team to be engaged with the business & non-profit communities to build market equity and identify emerging needs for product development and reform. We will differentiate with high touch service to smaller businesses and non-profits. In doing that, the incumbent must possess leadership qualities that can deliver results and create a cooperative and service-minded culture. In terms of the sales and origination approach, this role will have the latitude to create the sales standards and approach within the context set by the General Manager New Markets. The incumbent is expected to be able to develop and manage to annual budgets. This requires proficient skills in planning a year out of the current operating cycle to enable the achievement of our long-term objectives. This includes developing production and expense forecasts given internal and external opportunities and constraints. The Relationship Manager will also play a role in shaping the intermediate term strategy and agenda.

Requirements

7 or more years of increasing responsibility experience in lending
5 or more years in a leadership position in lending
Experience with networking in New Orleans, Louisiana
Bachelor’s degree in Business, Accounting, Finance, Marketing, Computer Science, related field of study, or equivalent experience and knowledge
Demonstrates strong leadership by building high‑performance teams and developing strategies that achieve commercial origination goals.
Builds strong relationships and effectively influences stakeholders at all organizational levels, regardless of direct authority.
Communicates effectively with professionals, regulators, and credit union staff using clear, tailored messaging.
Solves problems that require systemic, long‑term solutions.
Understands and interprets complex financial statements for businesses.
Designs processes and standards that consistently deliver an excellent member experience.
Installs monitoring systems to track emerging market trends and applies strong analytical skills to interpret findings.
Applies basic pricing and cost‑optimization concepts to maximize return on investment.
Creates annual operating budgets and multi‑year plans that support achievement of organizational objectives.
Demonstrates strong written, verbal, and interpersonal communication skills.
Applies strong analytical and conceptual skills with careful attention to detail.
Prioritizes and manages a wide range of projects, initiatives, and activities effectively.
Currently authorized to work in the United States on a full-time basis.

Nice To Haves

5 or more years of experience in managing a team who originated commercial loans.
Experience standing up/establishing new markets.
Experience with networking in San Antonio and Houston, Texas

Responsibilities

Lead and grow a consultative origination and service team to produce commercial loans in alignment with Credit Human philosophy and mission.
Engage with business & non-profit communities to build market equity and identify emerging needs for product development and reform.
Provide high-touch service to smaller businesses and non-profits.
Develop and manage to annual budgets, including production and expense forecasts.
Shape intermediate-term strategy and agenda.
Expand equitable access to capital for historically underserved and underbanked business owners.
Support businesses whose success contributes directly to community health, sustainability, and economic resilience.
Develop deep, consultative, long-term relationships with business owners, particularly in underserved, minority-owned, and mission-aligned sectors.
Evaluate lending opportunities using both sound credit discipline and a community impact perspective.
Exercise balanced judgment when assessing risk, growth, and community outcomes.
Structure loans to support borrower success and long-term viability.