Commercial Lending Operations Specialist

BrightStar Credit Union•Cooper City, FL

9d•$55,000 - $65,000•Onsite

About The Position

The Commercial Loan Operations Specialist is responsible for supporting the Commercial Lending Department through loan processing, post-closing administration, servicing coordination, and operational support functions. This role serves as a key liaison between members, underwriting, internal departments, and external partners to ensure commercial loan files are complete, accurate, compliant, and efficiently managed throughout the loan lifecycle. The position also provides support for participation loan administration and partner relationship coordination as a secondary responsibility.

Requirements

High school diploma or equivalent required
Prior experience in commercial lending, loan servicing, loan processing, or banking operations preferred.
Experience with commercial loan documentation, underwriting support, or post-closing administration strongly preferred.
Strong organizational skills and attention to detail.
Ability to manage multiple priorities and deadlines in a fast-paced environment.
Strong customer service and relationship management skills.
Effective written and verbal communication skills.
Working knowledge of commercial loan processing, servicing, and documentation practices.
Ability to coordinate effectively with borrowers, attorneys, title companies, and internal departments.
Proficiency in banking systems, document imaging platforms, and Microsoft Office applications.
Compliance-oriented mindset with strong documentation standards.
Employees must uphold the credit union's compliance with the Bank Secrecy Act and anti-money laundering policies and procedures.
In addition to any other assigned training courses, online B.S.A. and O.F.A.C. courses must be completed at least annually, as made available by the Training and Compliance Department.
Maintains comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, U.S.A. Patriot Act, O.F.A.C., Fair Lending, and Credit Card Act.

Nice To Haves

associate’s degree or higher preferred
Participation loan experience is a plus but not required.

Responsibilities

Serve as a primary point of contact for borrowers during the loan application and processing phase.
Collect, organize, and review financial statements, tax returns, rent rolls, organizational documents, and other underwriting requirements to ensure completeness before underwriting submission.
Coordinate directly with members, brokers, attorneys, and third parties to obtain outstanding documentation and resolve file deficiencies.
Prepare and submit complete loan packages to underwrite in accordance with internal procedures and timelines.
Track loan status and maintain consistent communication with borrowers and internal stakeholders throughout the underwriting and approval process.
Assist with pipeline management and follow up on outstanding credit and documentation conditions.
Follow up on post-closing items, including recorded documents, title policies, SNDAs, insurance requirements, and trailing documentation.
Prepare partial releases, payoff letters, estoppels, and servicing-related correspondence in accordance with loan requirements.
Coordinate servicing requests, including pledged fund releases, payment inquiries, payoff requests, and covenant tracking items.
Scan, index, upload, and maintain loan documentation in accordance with retention policies, audit standards, and regulatory requirements.
Coordinate with internal departments to ensure timely completion of servicing and operational requests.
Submit and manage departmental service tickets and operational requests.
Assist with commercial loan system maintenance, file organization, and document imaging.
Support departmental workflow efficiency and process improvement initiatives.
Maintain accurate loan records and ensure consistency across internal systems.
Coordinate outreach to borrowers for the collection of annual financial statements, tax returns, rent rolls, insurance documentation, and other required annual review items.
Maintain regular communication with members regarding outstanding financial reporting requirements and follow up to ensure timely submission.
Track and monitor receipt of required financial documentation to support annual portfolio review processes.
Organize and prepare collected financial information for underwriting and portfolio management review.
Assist with participation loan sales and ongoing communication with partner institutions.
Support participation file maintenance, documentation coordination, and servicing requests related to participated loans.
Help facilitate onboarding and maintenance of participation relationships.
Ensure participation documentation is complete and organized in accordance with internal policies and partner expectations.
Support HMDA tracking, reporting, and documentation requirements.
Ensure commercial loan files meet internal policy, audit, and regulatory standards.
Maintain accuracy and completeness of loan documentation and operational records.
Perform additional duties, projects, and operational support functions as assigned to meet the evolving needs of the Commercial Lending Department.