Commercial Lending Assistant

Arrowhead Credit Union•Scottsdale, AZ

10d•$24 - $34•Onsite

About The Position

The Commercial Lending Assistant provides administrative support to the Business and Commercial Accounts team with loan origination and servicing responsibilities. The role also assists with questions pertaining to loan applications for new, extension, renewal and replacement for all business/commercial related lending products, including real estate, vehicles, and unsecured loans. The Commercial Lending Assistant responds to Member, Team Member, and vendor inquiries, collecting collateral documents.

Requirements

Exceptional administrative support skills.
Knowledge of lending.
Passion for organization.
Desire to provide exceptional service.
Ability to assist with questions pertaining to loan applications.
Ability to respond to Member, Team Member, and vendor inquiries.
Ability to collect collateral documents.
Ability to use organizational tools and techniques to complete tasks on time and successfully manage multiple competing priorities simultaneously.
Ability to answer phone calls and direct calls.
Ability to receive, log, and disburse correspondence and inquiries.
Ability to perform data entry and review for accuracy.
Ability to gather and order reports (credit reports, appraisal, environmental, Dunn & Bradstreet (D&B)).
Ability to complete required due diligence for property profiles, property tax, Environmental Data Resources (EDR), county reports and/or research, Zillow or other real estate evaluation sites.
Ability to complete Office of Foreign Asset Controls (OFAC), CoStar and other reports.
Ability to collect required information and complete necessary documents throughout the loan process.
Ability to coordinate with title/escrow on loan closing.
Ability to create collateral and credit files.
Ability to maintain and file loan documents.
Ability to complete daily department operations, including scheduling appointments, creating loan files, scanning documents, relocating files and composing correspondence.
Ability to recognize opportunities for efficiencies and communicate solutions.
Ability to compile loan data and prepare reports and logs.
Ability to manage credit files and update check lists and logs.
Ability to confirm auto pay set up, pay down transactions, account openings, open and sort mail and pay off requests.
Ability to communicate with member, members’ agent, or vendor regarding tax delinquencies, loan maturities, past due payments and insurance.
Ability to learn quickly and efficiently.
Ability to show assertiveness in personal development.
Ability to take responsibility for learning and development by acquiring and refining technical and professional skills.
Ability to provide feedback on department policies and processes.
Regular and predictable attendance and punctuality.
Working knowledge of Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Office of Foreign Asset Controls (OFAC).
Compliance with all laws/regulations applicable to area(s) of responsibility.
Completion of all required and assigned training modules by established due dates.
Working knowledge of Credit Union policies and procedures.

Responsibilities

Personally, provides exceptional member service; uses Service Standards in every work-related interaction.
Actively participates in meeting the goals of the department and the Credit Union.
Work cooperatively with others as part of a formal or informal team to accomplish department and Credit Union goals.
Provides excellent service by using a positive and professional tone to assist callers and team members accurately, thoroughly, and as efficiently as possible while maintaining consistent and friendly service.
Uses organizational tools and techniques to complete tasks on time and successfully manage multiple competing priorities simultaneously.
Fosters a partnering environment with an open communication forum within the department and throughout the organization.
Satisfies and promotes team goals and maintains a positive working environment with all Arrowhead Credit Union (ACU) team members.
Assists members and business representatives with loan inquires, ensuring exceptional service experiences.
Serve as a support for Commercial Lending department team members, offering assistance to ensure operational efficiency and collaboration.
Independently completes administrative responsibilities as required, including, but not limited to: Clerical duties such as answering phone calls, receiving messages by directing calls to the appropriate Team Member; Receives, logs, and disburses correspondence and or inquires received; Accurately performing data entry and reviewing for accuracy; Gathering and ordering reports (credit reports, appraisal, environmental, Dunn & Bradstreet (D&B)); Completing required due diligence for property profiles, property tax, Environmental Data Resources (EDR), county reports and/or research, Zillow or other real estate evaluation sites; Completing Office of Foreign Asset Controls (OFAC), CoStar and other reports deemed appropriate.
Serve as the contact for members, collecting required information, and completing necessary documents throughout the loan process, including coordination with title/escrow on loan closing.
Accurately creates collateral and credit files.
Consistently maintains, and files loan documents for Commercial Lending Team Members.
Complete daily department operations as required, including scheduling appointments, creating loan files, scanning documents, relocating files and composing correspondence for team members and members).
Recognize opportunities for efficiencies based on daily assigned tasks, and communicating solutions with department leadership.
Compiles loan data, and prepares reports and logs, monthly/weekly and quarterly reports as required by Commercial Lending department leaders.
Manages all assigned credit files and updates the required check lists and logs.
Independently confirm auto pay set up, pay down transactions, account openings, open and sorting mail and pay off requests with appropriate ACU departments.
Communicates with member, members’ agent, or vendor regarding tax delinquencies, loan maturities, past due payments and insurance.
Exemplifies the attitude, aptitude, and ability to learn quickly and efficiently while showing assertiveness in personal development.
Independently takes responsibility for learning and development by acquiring and refining of technical and professional skills needed in job-related areas.
Provides feedback on department policies and processes to improve efficiency and service outcomes.
Regular and predictable attendance and punctuality.
Maintains a working knowledge of Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Office of Foreign Asset Controls (OFAC), and complies with all laws/regulations applicable to area(s) of responsibility. Completes all required and assigned training modules by established due dates.
Maintains working knowledge of Credit Union policies and procedures.
Completes all other duties as assigned by supervisor/leadership as necessary to achieve the goals of the Credit Union and the department.