Commercial Lending Administration Manager

Tompkins Community Bank•Spring Township, PA

About The Position

Responsible for managing and performing a variety of functions to meet the Commercial Banking needs of business customers; achieve customer service goals: comply with operating policies and procedures; communicate with appropriate personnel; respond to inquiries or requests for information; maintain appropriate records and providing assigned reports; provide guidance, mentoring, and on-the-job training and management to assigned staff.

Requirements

Associate’s degree in related field
A minimum of 5-10 years’ experience in commercial lending administration
Proficient interpersonal relations, communicative, and sales skills

Nice To Haves

Bachelor’s degree preferred
Supervisory experience is preferred

Responsibilities

Directly supervise assigned personnel
Assist in the selection of new personnel as appropriate
Make provisions for the proper orientation and training of new personnel
Review employee performance throughout the introductory period and on a regularly scheduled basis thereafter
Organize, schedule, and distribute work among assigned personnel
Keep personnel informed of pertinent policies and procedures affecting the department and/or their jobs
Administers personnel policies and procedures as established by Company policy
Perform a variety of duties to meet the commercial service needs of business customers
Maintain a thorough knowledge of the features and benefits of all bank commercial products and services in order to ascertain customer needs and ensure timely service
Maintain a working knowledge of bank operating policies and procedures which impact commercial services
Ensure that procedures are being followed
Manage commercial loan closing processes
Manage Laser Pro loan documentation
Comply with established operating policies and procedures in order to maintain adequate controls and to support the Company’s adherence to outside regulatory requirements
Cooperate with, participate in, and support the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Company's compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Equal Credit Opportunity Act, etc.
Communicate with management and staff personnel in order to integrate goals and activities
Maintain appropriate records and provides assigned reports
Perform duties of assigned personnel as needed