Commercial Laundry Field Support & Trainer

LG Electronics • Lincolnshire, IL

14d • $73,000 - $77,000 • Remote

About The Position

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.
What we can offer:
A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success.
We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value. At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board. We want our colleagues to grow with our global business. That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits. Come join the team!
The Opportunity:
The Commercial Laundry Field Support & Trainer is responsible for providing expert technical support and hands-on training to customers and partners. This role ensures that users fully understand the features, operation, and maintenance of LG’s commercial laundry products. The ideal candidate will build strong customer relationships, deliver effective training sessions, and serve as a trusted technical resource and product expert in the field.

Requirements

• Ability to clearly and effectively communicate complex technical information to both technical and non-technical audiences.
• Strong understanding of commercial laundry equipment and systems, including troubleshooting and basic repair techniques.
• Excellent interpersonal skills for building strong client relationships and resolving issues promptly and professionally.
• Quick thinking with the ability to analyze and solve complex problems under pressure.
• Approximately 50% of travel is required to support customers onsite and deliver training.

Nice To Haves

• Illinois resident preferred, but open to the right candidate regardless of location. When not traveling, work remotely.

Responsibilities

• Train customers’ laundry service teams on LG’s commercial laundry equipment, ensuring they are proficient in operation, maintenance, and basic repairs.
• Provide technical support to customers via phone or onsite visits to troubleshoot and resolve issues related to LG commercial laundry equipment.
• Gather and analyze feedback from customers regarding machine performance, report findings, and collaborate with the factory team to address areas for improvement.
• Work with customers to install and monitor test products, ensuring the product and quality meet customer expectations prior to launch. Visit site locations, report findings, track issues, and collaborate with the factory for improvements before launch.

Benefits

• No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
• Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
• Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
• Performance based Short-Term Incentives (varies by role).
• Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
• Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
• Group Rate Life and Disability Insurance.
• Eligible for the relevant benefit programs offered through our partner agencies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed