Commercial Laundry Equipment Field Technician

Alliance Laundry Systems • Coppell, TX

6d

About The Position

A day in this role Sunrise, you review your work orders, load your van, and head to a nearby customer site. By mid-morning, you’re installing a new commercial washer, wiring single‑phase power, and running start‑up checks. After lunch, you diagnose a dryer issue, explain your findings to the client, and place a parts order through our dispatch/ticketing system. Late afternoon, you document the job, update inventory in your vehicle, and call the Service Manager to escalate a complex case and share a process improvement idea. If an emergency ticket pops up in your territory, you’re ready to respond. What you’ll do Install, service, and repair commercial laundry equipment to company quality standards, safety protocols, and procedures. Start up and test equipment; verify proper operation and performance. Provide on‑site customer support: diagnose issues, share findings and recommendations, and train users on proper operation after installation or repair. Perform routine preventive maintenance; disassemble/reassemble equipment and components for service. Order and track parts; remove items for repair and replace worn or faulty components. Review work orders and invoices to ensure timely parts procurement and on‑time completion. Maintain accurate job reports, expense submissions, and vehicle inventory records. Travel in a company vehicle within your service territory for installations, troubleshooting, repairs, and emergency/unscheduled requests assigned by the Service Manager. Communicate escalations to the Service Manager and contribute to best practices and process improvements. Support other departmental needs to keep operations running smoothly.

Requirements

• High school diploma or equivalent required.
• 2+ years’ experience preferred in commercial, military, industrial, or manufacturing equipment repair (or a comparable blend of education, training, and experience).
• Working knowledge of single‑phase electrical power equipment required.
• Experience with phone/email and ticketing/dispatch customer support preferred.
• Computer proficiency preferred (MS Outlook, Word, Excel).
• Strong mechanical and electrical troubleshooting skills; able to read and interpret electrical and mechanical drawings.
• Organized and detail‑oriented; capable of prioritizing multiple jobs and meeting deadlines.
• Clear written and verbal communicator with professional, positive interpersonal skills.
• Resilient and comfortable with change and ambiguity.
• Self‑starter with a strong work ethic, initiative, and tenacity.
• Travel limited to the assigned service territory.
• Frequent sitting, standing, walking, kneeling, squatting, stooping, bending, climbing, and fine motor work.
• Lift, carry, push, and pull up to 50 lbs. frequently; assistive devices provided for heavier items.
• Regular talking/hearing and hand use; frequent computer work requiring close vision and focus adjustments.
• Valid driver’s license required; company vehicle may be provided.
• Clean Motor Vehicle Record required.

Responsibilities

• Install, service, and repair commercial laundry equipment to company quality standards, safety protocols, and procedures.
• Start up and test equipment; verify proper operation and performance.
• Provide on‑site customer support: diagnose issues, share findings and recommendations, and train users on proper operation after installation or repair.
• Perform routine preventive maintenance; disassemble/reassemble equipment and components for service.
• Order and track parts; remove items for repair and replace worn or faulty components.
• Review work orders and invoices to ensure timely parts procurement and on‑time completion.
• Maintain accurate job reports, expense submissions, and vehicle inventory records.
• Travel in a company vehicle within your service territory for installations, troubleshooting, repairs, and emergency/unscheduled requests assigned by the Service Manager.
• Communicate escalations to the Service Manager and contribute to best practices and process improvements.
• Support other departmental needs to keep operations running smoothly.

Benefits

• Medical, vision, and dental coverage.
• 401(k) with up to 6% company match.
• 3 weeks (120 hours) vacation plus 11 paid holidays.
• Alliance Laundry Cares Scholarships for eligible dependents.
• Educational Assistance Program for approved job‑related courses or degrees.
• Employee Purchase Program: one washer/dryer pair per calendar year at a discount; Friends & Family save 25%.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED