Commercial Launch & Deployment Manager

Mill•San Bruno, CA

6h•Hybrid

About The Position

Mill is a waste prevention technology company that reimagines waste elimination, starting with food. They build smart systems and infrastructure for homes, businesses, and municipalities that transform food scraps into valuable resources. Mill is launching Mill Commercial, an end-to-end solution for managing, understanding, and preventing food waste in commercial environments. The Commercial Launch & Deployment Manager will be the strategic architect and tactical execution lead for Mill’s commercial launch and expansion, owning the hardware launch sequence end-to-end and transitioning the business from initial commercial pilots to full-scale enterprise operations. This is an operational orchestration role, not a traditional product marketing GTM role.

Requirements

6+ years of program management, field operations, or hardware launch experience.
At least 3 years specifically dedicated to B2B, commercial infrastructure, or enterprise hardware environments.
Demonstrated experience building scale playbooks, standard operating procedures (SOPs), and site deployment tracking architectures.
Technical literacy; comfortable diving into hardware specifications, electrical/space constraints, facility architectural diagrams, and network connectivity profiles.
Proven track record of shipping or deploying physical hardware products.
Experience in enterprise IoT, commercial charging/energy infrastructure, commercial appliances, or industrial supply chain hardware deployments.
An operations mindset with a "measure twice, cut once" philosophy.
Comfort interfacing with many people daily and dealing with logistics, general contractors, loading docks, and facilities managers.
Ability to translate technical constraints to corporate leaders and floor managers with clarity, empathy, and professionalism.
Ability to take an unmapped operational process, create order, and write the company playbook.
Experience optimizing workflows through applying AI.
Willingness to travel regionally up to 20-30% during peak site-deployment and validation cycles.
Experience operating within health, safety, food-handling, or building compliance frameworks (OSHA, NSF, UL, etc.) is a distinct advantage.

Nice To Haves

MBA preferred

Responsibilities

Develop, iterate, and enforce the "Mill Commercial Site Readiness Checklist" and launch playbooks across heterogeneous commercial kitchen configurations.
Build and maintain the integrated master launch schedule for all customers, coordinating with Hardware Engineering, Supply Chain, Logistics, Field Operations, and Partner Success teams.
Design and govern the hardware phase-gate approval process for launching into commercial environments, navigating compliance protocols, standard operating procedures, and partner requirements.
Lead daily/weekly cross-functional syncs to mitigate risks and track critical paths for deployment schedules.
Source, vet, negotiate contracts with, and manage third-party vendors for successful deployments.
Act as the escalation lead for field issues during active deployments, ensuring service level agreements (SLAs) are maintained through installation phases.
Audit vendor performance to ensure work conforms to Mill's standards, technical specifications, and partner-specific requirements.
Partner with the commercial account team to translate technical workflows into simplified standard operating procedures (SOPs) for grocery kitchen staff.
Co-develop and deploy training curricula, localized documentation, and train-the-trainer frameworks for high-turnover service environments.
Design the formal operational hand-off architecture for transferring sites from the "Launch" state to "Sustaining Field Operations."