Commercial Landscape - Account Manager

Monarch Landscape Companies•Lynnwood, WA

12d

About The Position

NORTHWEST LANDSCAPE SERVICES Monarch Landscape Companies is a family of successful landscape brands in eight states across the United States. We are a values-based learning organization committed to being the best place to work as a landscape professional. At Monarch Landscape Companies, your achievements determine your rewards, your abilities define your success, and your professionalism leads to autonomy! JOB SUMMARY: Manage daily operations of sites within assigned territory to ensure delivery of high-quality service to clients. Responsible for client and employee retention, crew productivity, and workplace safety.

Requirements

Bachelors degree in Business Administration, Landscape Architecture or Horticulture preferred Equivalent work experience
At least 5 years related work experience
As required by state and federal law
Valid driver license issued by the state where employed
Commercial Pesticide Applicators License, or ability to obtain within 1 year
Certified Landscape Technician (CLT) or ability to obtain within 1 year
Strong relationship building and customer relations skills
Strong management and leadership skills
Effective oral and written communication
Ability to operate commercial landscape equipment and tools
Have a working understanding of irrigation repairs and familiarity with irrigation controller monitoring and adjusting
Ability to prioritize multiple tasks and perform well under deadlines
Organizational skills
Flexibility
Basic understanding of Microsoft Excel, Word and Outlook
Ability to define problems, collect data, establish facts and draw valid conclusions
Ability to interpret a variety of instructions in written, oral, diagram and/or schedule format
Ability to read, write and comprehend English
Ability to speak effectively before employees and clients
Bi-lingual English/Spanish strongly preferred, including ability to read, interpret and translate documents and verbal presentations
Basic math
Constantly required to talk, hear, see, sit, stand and walk
Frequently required to drive a vehicle unaccompanied
Must be able to see at close vision, distant vision, peripherally, have depth perception and have the ability to adjust focus
Frequent use of hands to manipulate, handle or feel objects, tools or controls
Frequently required to reach, bend, twist, stoop, crouch, climb and balance
Occasionally required to lift and/or move up to 25 pounds and seldom lift and/or move up to 75 pounds
Occasionally required to look at computer screens and operate a keyboard and mouse

Nice To Haves

Experience working the commercial property managers a plus

Responsibilities

Serve as client point-of-contact for day-to-day site issues, and expeditiously and proactively identify, address, and resolve client needs
Conduct walkthroughs with client and other company representative as appropriate
Schedule, assign, and direct field production staff to ensure all services are performed according to contract specifications, on budget, according to schedule and with a high standard of quality
Effectively communicate with production teams the tasks necessary to provide a consistent, high quality product for clients
Effectively assess labor needs and execute labor plan by hiring or terminating employees as needed
Demonstrate strong leadership skills; develop morale and recognize employee achievements; foster opportunities for professional development of employees
Review and approve timecards for accurate and timely submission to payroll
Analyze and understand cost reports and budget variances related to contract projects
Routinely monitor sites for quality, assess opportunities for potential maintenance, irrigation, and enhancement upgrades and repairs
Collaborate with Service & Operations Support to propose, track, and resolve minor enhancement projects to current clients, including final review and approval before communicating to client
Work closely with Project Manager on A/B client communication and expectations, including site information and capital or large-scale projects
Meet or exceed annual sales goals
Ensure safety on every site by conducting and enforcing safety training and meetings, as well as consistently monitor job sites for potential safety hazards
Responsible for creating contemporaneous, prompt, and thorough documentation of all coaching, conversations, counseling, and performance management discussions with employees.
Constantly promote and encourage adherence to company policies and best practices
Training, planning, assigning and directing work
Conflict resolution
Recommending potential clients to business development team, based on current relationships
Other duties as assigned

Benefits

The opportunity to enroll in a variety of healthcare benefit programs, including medical, dental, and vision plan options; flexible spending accounts; retirement savings plans; term life/ad&d; and a number of supplemental insurances
Company Provided Life/AD&D
Employee Assistance Program
7 Paid Holidays
3 Days Paid Bereavement
5 Days Paid Jury Duty
Employee Equity Program
1% - 2% commission paid on ancillary gross margin sales.
Paid Time Off Starting at 2 weeks per year
Sick Pay in accordance with applicable state or local ordinance
Take Home Vehicle
On-Demand Pay Through A Partnership with DailyPay
Referral Bonuses Programs
Gym Membership and Mobile Carrier Discounts
Education Assistance
Best-in-Class Learning Management System
Career Advancement Opportunities