Commercial Invoicing Representative

C.H. Robinson•Chicago, IL

2d•Hybrid

About The Position

C.H. Robinson is looking for a Commercial Invoicing Representative to ensure accurate, timely invoicing that directly supports revenue integrity and customer confidence. Your work will help connect daily operations to financial results, making a meaningful impact on cash flow and client satisfaction. You’ll manage invoicing activities, resolve discrepancies, and collaborate with internal teams to deliver clean, compliant invoices in a fast‑paced environment. Apply today if you’re detail‑driven and want your work to make a real business impact. At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site four days a week, igniting creativity and driving impactful results. With the flexibility for remote work one day a week, this role strikes the perfect balance between teamwork and autonomy.

Requirements

High School Diploma or GED
Minimum 2 years of customer service experience

Nice To Haves

Proficient in Microsoft Office Suite of Programs
Previous experience with the Navisphere system
Strong written and verbal communication skills
Positive, professional attitude and excellent customer service skills with an ability to deal with conflict/sensitive topics
Strong interpersonal skills
Critical thinking skills and the ability to use own judgement and make decisions
Self-motivated and the ability to work independently
Effective in multitasking and prioritizing their skills and time
Ability to motivate and encourage change, able to get positive results in a very large, dispersed, organization
Values a diverse and inclusive work environment

Responsibilities

Ensure all invoices are accurate and released on time according to SOPs
Manage and complete customer specific invoice requests
Utilize problem solving and critical thinking skills to work with customer account teams and customers to resolve invoicing issues and questions
Assist accounts receivable, account team, and collections team on matters of delinquent accounts
Contribute ideas for invoicing process improvement
Maintain professional relationships with their customers’ Accounts Payable teams to ensure our invoicing practices are aligned and current
Other duties or responsibilities as assigned according to the team and/or country specific requirements

Benefits

Three medical plans which include Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid observed holidays
2 paid floating holidays for U.S. hourly employees
Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps.
Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team-building opportunities