Commercial Insurance Specialist

Bank Five Nine•Oconomowoc, WI

14h•Onsite

About The Position

Bank Five Nine is seeking a Commercial Insurance Specialist to join their Commercial Loan Operations team at their Corporate Office in Oconomowoc. This role is crucial for protecting the bank's collateral by monitoring and maintaining insurance requirements for commercial loan customers. The specialist will collaborate with insurance companies, borrowers, and internal teams to ensure continuous coverage and accurate documentation.

Requirements

High school diploma or GED required.
Minimum of one year of experience in banking, insurance, or a related field.
Proficiency with Microsoft Word and Excel.
Strong organization and attention to detail.
Ability to prioritize work and manage multiple deadlines.
Critical thinking and problem-solving skills.
Effective written and verbal communication skills.
A customer-focused, team-oriented approach.

Responsibilities

Monitor commercial loan files to ensure required insurance coverage is maintained.
Follow up with insurance companies and borrowers regarding expired, missing, or canceled policies.
Verify the bank is properly listed on applicable insurance coverage.
Update insurance information and clear exceptions within internal systems.
Scan, organize, and maintain insurance documents and related correspondence.
Coordinate force-placed insurance when necessary.
Track and monitor life insurance associated with commercial loans.
Assist with file preparation for audits, examinations, and legal requests.
Research and resolve insurance-related questions and issues.
Maintain procedures and support process improvements.
Provide training and guidance to coworkers on commercial loan insurance matters.
Serve as backup support for the Commercial Loan Servicing phone pool and servicing email inbox.
Deliver exceptional service to internal and external customers.