Commercial Insurance Claims Account Executive

Marsh McLennan•Richmond, VA

5d•Hybrid

About The Position

Our not-so-secret sauce. Award winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drives our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Claim Account Executive at McGriff Specialty , a division of Marsh McLennan Agency (MMA). Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH). A day in the life. As our Claim Account Executive on the McGriff Specialty Team , you will: Develop, foster strategic client relationships, understanding client's business sufficiently to provide studies and recommendations focused on specific client needs, ensuring accuracy, timeliness of client- related communications. Handle all claims within the mid to lower segments Confirm coverage and accurately manage claims to positive outcomes for assigned clients. Ability to develop and produce coherent and comprehensive written responses to reservation of rights letters and coverage denials. Communicate effectively with clients and service team, so as to maintain highest level of client satisfaction with McGriff. Participate in the development and review of service plans. Identify, pursue appropriate business development opportunities with new and existing clients. Maintain knowledge of insurance/risk management-related technical developments and claim trends ensuring that client studies reflect best current thinking. Support sales and service marketing efforts related to account renewals and new business opportunities.

Requirements

Associates degree or equivalent work experience
Five years of experience in a claim adjusters role or broker claim consulting role
Insurance Adjuster's License and licensed in accordance with local requirements
Multi-line claim experience preferred
In-depth understanding of claim best practices
Understand and apply computer and communications technology applicable to the position
Proficient writing skills to convey and explain complex issues and ideas
Excellent deductive reasoning skills and problem solving ability

Nice To Haves

Continuing Education and professional associations to stay abreast of insurance claims matters
Prior brokerage experience
Associate in Risk Management (ARM) or Associate in Claims (AIC) designation

Responsibilities

Develop, foster strategic client relationships, understanding client's business sufficiently to provide studies and recommendations focused on specific client needs, ensuring accuracy, timeliness of client- related communications.
Handle all claims within the mid to lower segments
Confirm coverage and accurately manage claims to positive outcomes for assigned clients.
Develop and produce coherent and comprehensive written responses to reservation of rights letters and coverage denials.
Communicate effectively with clients and service team, so as to maintain highest level of client satisfaction with McGriff.
Participate in the development and review of service plans.
Identify, pursue appropriate business development opportunities with new and existing clients.
Maintain knowledge of insurance/risk management-related technical developments and claim trends ensuring that client studies reflect best current thinking.
Support sales and service marketing efforts related to account renewals and new business opportunities.