Commercial Insurance Account Representative

Vanliner Insurance Company•Richfield, OH

2d•Hybrid

About The Position

Headquartered in Richfield, Ohio, Vanliner Insurance Company is a member of Great American Insurance Group. For over 30 years, Vanliner has grown to become the country’s top insurance provider for the moving and storage, parcel and home delivery industries. Our mission since day one, has been to provide first-class insurance products and unparalleled customer service to all of our customers. Our success is driven by the expertise, innovation and commitment to customer service that our employees provide. If you are ready to join an engaging and driven team such as ours, we would love to hear from you! At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best. Founded in 1978 by movers and for movers, Vanliner Insurance Company has grown to become the country's top insurance provider for the moving and storage, last mile and home delivery industries. Vanliner is looking for an Account Representative to join their team. This individual will work hybrid from the Richfield, OH office 4 days per week. Vanliner’s culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on-site four days a week, with the flexibility to work one day remotely. Core in‑office days are Tuesday–Thursday, with the fourth day determined by business needs.

Requirements

Bachelor’s Degree in Marketing, Business, Communications, or a related field or equivalent experience.
Generally, a minimum of 6 months of experience in a marketing role, preferably within a similar industry.
May require insurance licensure or FINRA Series 6 depending on product line.
Performs work under moderate supervision and technical direction.
Familiar with marketing principles and practices.
Works on assignments of low to moderate technical complexity.
Excellent written and verbal communication skills.
Proficiency in marketing software and tools, such as CRM systems, email marketing platforms, and social media management tools.
Creative mindset with the ability to think outside the box.
Strong analytical skills and attention to detail.
May be required to have full comprehension of systems to answer questions and train agents.
Uses communication skills to build excellent customer relationships and to provide opportunities for marketing products and services.
May require day and overnight travel (10-20%) to visit agents, brokers, or clients.
Position prospects and solicits new agents or clients; typically, has no or limited underwriting authority.

Responsibilities

Serves as a liaison between brokers and underwriting teams to negotiate and prepare renewals, proposals and account servicing materials.
Maintains strong relationships with brokers by providing responsive, knowledgeable, and solutions-oriented service.
Promotes additional coverage/programs to existing accounts.
Drives account retention and growth, proactively managing renewals and supporting seamless client onboarding and account setup and documentation.
Conducts market research and networks to identify trends, customer needs, and competitive landscape.
Participates in collaborating with management and internal resources to create and execute marketing campaigns across various channels, including digital, print, and social media.
Engages with existing and prospective new customers and brokers to build relationships to achieve the targeted profit goals of the division.
May assist with coordinating/transferring books of business and ongoing contract management.
Responsible for achieving premium development and retention/persistency goals.
Promotes the Company’s brand at events, trade shows, and through ongoing broker and client engagement through digital platforms to increase brand visibility and recognition.
May prepare reports to analyze and develop existing business profile/mix and the quality and quantity of new business.
Performs other duties as assigned.