Commercial Insurance Account Manager

Acrisure•San Jose, CA

27d•$45,000 - $90,000•Hybrid

About The Position

About Acrisure A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more. In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible. Providing our clients with an excellent customer service experience is very important to us. Our Account Managers are responsible for delivering fast, friendly, and accurate service for our producers and clients. Coordinating proactive service on renewals, policy delivery, and daily service requests, while adhering to our department policies, workflows and procedures is the core responsibility of this position. We look for team members to embrace our philosophies/culture and who are able to identify and seek out opportunities to enhance the experience of clients and fellow team members.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Active Listening (giving full attention to what other people are saying, taking time to understand the points being made and asking appropriate questions)
Professional correspondence (clear, concise, and without errors) with internal and external to obtain or provide information
Speaking (conveying information clearly and effectively) and Group Presentation
Appropriate Communication – the ability to make wise decisions related to what, who, and how to communicate when dealing with confidential or sensitive situations
Writing (considering the style of the recipient when drafting letters, emails, PowerPoint presentations, etc.; using proper spelling, grammar, and punctuation is important)
Critical Thinking (using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems)
Time Management (managing one's own time and respecting the time of others)
Prompt response to all email and voicemail correspondence
Document EPIC using clear, concise wording/notes, such that if another person were to go into an activity, they would easily know what had happened and what needs to happen next, thus providing seamless concierge service to our internal and external clients.
Minimum of a High School Diploma
Valid CA Property/Casualty license or ability to obtain
Three+ years of experience in commercial lines
PC Computer (including strong typing skills)
EPIC Agency Management System
Microsoft Word, Outlook, including Quick Parts, Excel
Microsoft Internet Explorer/Chrome/Firefox/Edge
Company online rating/service sites
Honest and ethical behavior
Persistence in the face of obstacles
Cooperation (job requires being pleasant with others on the job and displaying a good, cooperative attitude)
Self-control (must be able to maintain composure, keeping emotions in check, controlling anger, avoiding aggressive behavior, even in difficult situations)
Dependability (reliable and responsible in keeping commitments, even after the mood the commitment was made in may have passed)
Initiative (willing to take on responsibilities and challenges)
Stress Tolerance (accepting criticism and dealing calmly and effectively in high-stress situations)
Achievement/Effort (establish and maintain personal career objectives and exert effort toward mastering tasks)
Independence (while we have division procedures, daily work is guided by oneself with little supervision; we are responsible for our results)
Hybrid office position
High level of contact with others via email, phone, Teams/Zoom (online, camera facing, business work attire required)
Occasional meetings with clients, carrier visits/events & team members

Nice To Haves

Insurance designation (preferred but not required)

Responsibilities

Promptly field and address client service calls and emails
Manage home screen activities using the day of the week schedule with fewer than 25 activities on the screen daily
Maintain a clean email box (fewer than 25 emails daily, sent emails are to be deleted once attached in EPIC and emails are not to be stored in folders)
Communicate with clients and producers to obtain information for renewals, endorsements, claims, billing questions, payment arrangements, audits, certificates, cancellations, reinstatements, etc., responding the same day
Utilize resources provided (Associate Account Manager and Account Coordinator teams) to request, obtain, process, and deliver many of the requests listed above
Set up policy change activities in EPIC
Renew policies in EPIC once coverage has been bound
Create, maintain, and renew master certificate and evidence of insurance templates in CSR24, pull and attach certificate AI forms using our specific labeling standards and provide renewal certificate instructions to the cert team
Utilize Indio for all renewals
Welcome new business clients to Acrisure via telephone and email introductions
Market renewals as needed and handle the placement of rewrites/round outs upon client request or underwriting need by submitting complete, attractive “top of the stack” applications to insurance companies for quotes
Large-sized (over $10k in revenue) accounts: Prepare coverage comparisons, premium allocations, layer diagrams, and other high-level documents for clients and producers, using specified templates
Large-sized accounts: Coordinate with the producer on marketing strategy 120 days before expiration and provide the renewal presentation (including RPC) to the producer 30 days before expiration for delivery to the insured
Middle-sized accounts: present the renewal to the insured 30 days before the expiration
Bind coverage with carriers, providing subjectivities to them at the time of bind
Complete all tasks in all activities assigned
Review and manage discrepancies between issued insurance policies when they come in different from quotes/proposals delivered to clients
Process and deliver new and renewal insurance policies within 30 days of effective date
Connect with client to review and identify coverage changes, enhancements, round out & referral opportunities
Document EPIC activities with all pertinent coverage communications with the client or insurance companies (or any other third party) and attach all correspondence according to Acrisure standards
Attend insurance company/vendor meetings, trainings, and functions to become familiar with their products and services
Setup and maintain documents for Instant Access (client service portal)
This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.

Benefits

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact.
Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.
Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.
Employee Benefits We also offer our employees a comprehensive suite of benefits and perks, including:
Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.
… and so much more!
This list is not exhaustive of all available benefits.
Eligibility and waiting periods may apply to certain offerings.
Benefits may vary based on subsidiary entity and geographic location.