Commercial Insurance Account Manager

Alexander & Schmidt•Yarmouth, ME

About The Position

Alexander & Schmidt is a leading Loss Control company with a diverse portfolio of clients nationwide. We are seeking an experienced and motivated Quality Assurance Account Manager (QAAM) to join our team and play a key role in ensuring the accuracy and quality of our risk assessment reports, along with contributing management capabilities to our growing team. As a QAAM, you will be a champion of quality, driving excellence and exceeding client expectations. You will embody our core values of Dedication, Responsibility, Innovation, Value, and Expertise in everything you do. If you are a highly motivated and experienced risk management professional with a passion for quality assurance, we encourage you to apply! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Requirements

10+ years of experience in Loss Control risk assessment, including experience in quality review workflow management and team leadership.
Comprehensive knowledge of Commercial Lines insurance coverages.
Excellent communication, organizational, and analytical skills.
Bachelor's Degree in Safety or related field, or equivalent experience.
Sitting at a desk, working on a computer up to 8 hours a day

Nice To Haves

Professional certifications (CSP, OHST, ALCM, ARM) are a plus.

Responsibilities

Oversee Quality: Lead quality assurance activities for assigned clients, ensuring our reports meet the highest quality standards. You'll create, implement, and monitor quality standards, conduct audits, and implement improvement strategies.
Manage and Mentor: Guide and support a team of Independent Quality Assurance Representatives (ICQAs), fostering a culture of continuous learning and development.
Become an Expert: Develop deep expertise in client-specific requirements and industry best practices, serving as a knowledgeable resource for both internal and external stakeholders.
Drive Improvement: Analyze performance data, identify trends, and proactively address areas for improvement. Collaborate with management to develop training materials and optimize processes.
Build Relationships: Cultivate strong relationships with clients, field representatives, and ICQAs. You'll be a trusted partner, providing exceptional customer service and technical support.
Embrace Technology: Proficiently utilize our risk assessment management platform to track and manage the survey review process. Leverage Microsoft Office Suite and Google Workspace to optimize efficiency.