Commercial Insurance Account Manager
About The Position
EPIC Insurance Brokers & Consultants is seeking an experienced Commercial Account Manager to join their Austin, TX Entertainment & Live Events team. This role will support clients in the music, live event, film, theater, and production industries, assisting with a wide spectrum of commercial insurance lines including casualty, property, workers comp, E&O, D&O, and Cyber-Liability coverages. The ideal candidate will thrive in a fast-paced environment and have a passion for the live entertainment industry, providing best-in-class support to clients facing unexpected delays, cancellations, or other unforeseen circumstances.
Requirements
- At least 5+ years of commercial insurance account management experience required
- Strong, professional communication skills – both written and verbal
- High attention to detail, and the ability to learn and understand software systems quickly
- Candidates who adapt well to priority changes, deadlines, and consistently are quick to respond to and/or acknowledge communications (both from internal & external sources)
- Positive and outgoing disposition, eager to work as a team but also functions well working independently
- Minimum of 5 years of experience in commercial account manager role
- Current property/casualty license
- Experience with agency management software (preferably Sagitta)
- Proficient with MS Word, Excel and Outlook
- Strong analytical skills and knowledge of commercial insurance lines
- Proven ability to effectively negotiate rates and coverage with underwriters
- Excellent communication skills with clients during the sales and/or service processes
Responsibilities
- Effective and timely communication with all clients - email, letters & telephone
- Review the needs of all customers and advise on the appropriate insurers, coverage and pricing
- Prepare insurance applications for required coverage lines
- Put together accurate, timely, professional and compliant presentations, reports and other market and client documents as required
- Review of client contracts and insurance requirements
- Issuance of certificates of insurance and coverage binders
- Comply thoroughly with any delegated authorities to which we are subject
- Invite renewals and new business expediently and maximize retention and new business
- Checking and issuing of insurance documentation
- Preparation of premium invoices and client accounting statements
- Complete various reports as required throughout the insurance cycle
- Liaise as necessary with insurers in relation to client's policies
- Actively discuss any additional products, cover and services that the client needs and requests
- Maintain and update electronic client files
- Minimized aged debt
- Such other duties as the Senior or line management may from time to time require
Benefits
- Generous Paid Time off
- Managed PTO for salaried/exempt employees (personal time off without accruals or caps)
- 22 PTO days starting out for hourly/non-exempt employees
- 12 company-observed paid holidays
- 4 early-close days
- Paid parental leave
- Pregnancy disability and bonding leave
- Organ donor/bone marrow donor leave
- Generous employee referral bonus program of $1,500 per hired referral
- Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!)
- Employee Resource Groups: Women’s Coalition, EPIC Veterans Group
- Mentorship Program
- Tuition Reimbursement Program
- Leadership Development
- Pet Insurance
- Identity Theft & Fraud Protection Coverage
- Legal Planning
- Family Planning
- Menopause & Midlife Support
- 401(k) matching
- Medical insurance
- Dental insurance
- Vision insurance
- Wellness & employee assistance programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
