Commercial Inside Sales

Erie Materials Albany Inc•Roessleville, NY

39d•Onsite

About The Position

Exceptional Service, Integrity, Care for People, Excellence Erie Materials, a Certified Great Place to Work and privately owned and operated company since 1973, is built on these core values. We care about our people and team. For more than five decades, Erie Materials has provided high-quality products and exceptional service at the best value to professional contractors. Today, we are the leading distributor of building products in upstate New York and northeastern Pennsylvania. SUMMARY: The Commercial Roofing Inside Sales Representative role is responsible for supporting sales efforts by developing and maintaining relationships with contractors, builders, and commercial clients. This role involves managing inbound and outbound sales calls, preparing quotes, processing orders, and coordinating with operations and field staff to ensure customer satisfaction. We look for dynamic people who: are hardworking, team-oriented and take initiative have great attitudes, high energy and enjoy focusing on customers can communicate well, set good examples and comfortably take the lead will hold themselves accountable for doing a great job everyday are interested in elevating their career with a company who genuinely cares about them

Requirements

Hard-working, ambitious individual with a thirst to continuously improve.
Individual who is prepared to be a team player, is team-oriented with a positive, proactive attitude.
3-5 year's of sales experience in related field is a plus but would be willing to train the right person.
High school diploma or equivalent; associate or bachelor’s degree preferred.
2+ years of inside sales or customer service experience, preferably in commercial roofing, construction, or building materials.
Familiarity with commercial roofing products and terminology is strongly preferred.
Excellent communication, listening, negotiation, and interpersonal skills.
Ability to multi-task and stay organized in a fast-paced environment.
Proficient in Microsoft Office Suite and CRM systems (e.g., Salesforce, HubSpot).
Strong attention to detail and problem-solving skills.
Ability to effectively communicate verbally and in writing with customers and other employees.
Ability to read and interpret documents such as job specifications and product manuals.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals with or without the use of a calculator.
While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand, walk, sit, use hands to finger, handle or feel; and reach with hands and arms. The employee is also required to frequently use a computer, keyboard & mouse; phone; a printer/fax/scanner/copier; additional office equipment; and filing cabinets. The employee is occasionally required to climb up and down stairs; occasionally lift and carry up to 30 lbs; and frequently lift and carry up to 10 lbs.

Nice To Haves

Knowledge of roofing, siding and millwork is preferred.
Basic Microsoft Office Excel and Outlook computer skills is preferred.

Responsibilities

Serve as a primary point of contact for commercial roofing clients via phone, email, and online platforms.
Qualify leads and respond to incoming inquiries in a timely and professional manner.
Generate quotes and proposals for commercial roofing materials and services.
Proactively follow up on outstanding quotes and convert them into sales.
Support outside sales representatives with pricing, product availability, and project coordination.
Develop and maintain strong product knowledge of commercial roofing systems (EPDM, TPO, metal, modified bitumen, etc.).
Coordinate with suppliers, vendors, and warehouse staff to ensure timely delivery of materials.
Maintain accurate records of customer interactions, sales opportunities, and orders in the CRM system.
Meet or exceed monthly and quarterly sales targets and KPIs.
Collaborate with the operations and estimating team to align on project timelines and client expectations.
Resolve customer issues and complaints promptly and professionally.
Perform other duties, as required.