Commercial Information Systems Administrator III

Northwest Bank•Bellevue, PA

11d•Onsite

About The Position

This individual is responsible for supporting various loan originations systems. They will ensure accuracy while meeting established service level agreements and benchmarks, and ensure total document and data integrity attributes to comply with CECL data points. The role involves responding to internal and external customer inquiries with exemplary customer service in the established time frame, collaborating with key strategic partners, and providing support for system releases and testing of new products and services. The administrator will troubleshoot issues and challenges, lead acquisition activities, and remain current on relevant system enhancements and updates. They will also maintain updates to department procedures and user guides, serve as back-up in the absence of the department manager, and participate in a leading role on behalf of the department in bank-wide projects. Additionally, they will participate in department talent recruiting efforts and interviewing processes, and design, develop, and facilitate department training. This role also ensures compliance with Northwest’s policies and procedures, and Federal/State regulations, and requires navigation of Microsoft Office Software, computer applications, and software specific to the department to maximize technology tools and gain efficiency. The position involves working as part of a team and with on-site equipment. Additional responsibilities include staying current on pending and proposed regulatory changes, supporting the department manager with audit-related questions, and supporting disaster recovery testing efforts.

Requirements

Bachelor's Degree in Business Administration/Finance
6 - 8 years of Banking experience in the area of lending
6 - 8 years of Customer Service experience
Experience as a System Administrator for nCino, Baker Hill, or LaserPro
Ability to establish effective working relationships among team members and participate in solving problems and making decisions
Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information
Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information
Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas
Knowledge of commercial and small business loan products, credit policy, compliance, and regulatory issues
Efficient written and verbal communication, time management, and organizational skills
Ability to operate within a defined scope of responsibilities and understand when to escalate to leadership
Ability to work on multiple tasks without compromising quality
Ability to look for ways to help customers without introducing risk to Northwest
Ability to collaborate on solutions and provide appropriate feedback as needed
Advanced Certified Administrator (Within 6 months)
Certified Administrator (Within 6 months)

Responsibilities

Ensure accuracy while meeting the established service level agreements and benchmarks
Ensure total document and data integrity attributes to comply with CECL data points
Respond to internal and external customer inquiries with exemplary customer service in the established time frame
Collaborate with key strategic partners as needed (i.e. Third party vendors, Compliance, Legal, Credit, and Lending departments)
Provide support for system releases and testing of new products and services; troubleshoot issues and challenges that arise
Lead any acquisition activities as needed
Remain current on relevant system enhancements and updates
Maintain updates to department procedures and user guides
Serve as back-up in the absence of the department manager
Participate in a leading role on behalf of department in bank-wide projects
Participate in department talent recruiting efforts and interviewing process
Design, develop and facilitate department training
Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
Work as part of a team
Work with on-site equipment
Remain current on all pending and proposed regulatory changes affecting compliance and attend webinars/trainings covering regulatory and compliance issues
Support department manager in addressing audit related questions or findings
Support the departments disaster recovery testing efforts as needed
Abide by the rules of the safety and loss prevention program
Perform work tasks in a safe manner
Report any and all injuries to supervisor
Know what to do in case of an emergency