Commercial Implementation Manager

Blink - The Employee App • Boston, MA

2d • Hybrid

About The Position

Blink is hiring a Commercial Implementation Manager for its Professional Services team. The role manages a portfolio of commercial customers, typically with up to 10,000 users, and supports them through end-to-end implementation and onboarding of Blink’s mobile-first employee experience platform. The longer-term goal is to take ownership of Enterprise accounts.

The manager works directly with new and prospective customers to help them realize value from the platform, build stakeholder relationships, increase adoption and engagement, and improve customer satisfaction. The role also contributes to scalable onboarding through automation, self-help resources, webinars, training, and reusable collateral. The position is based in Boston, with three days per week in the office, and reports to the VP Professional Services.

Requirements

• 3–5 years of relevant delivery experience.
• Previous experience in an onboarding role within a B2B SaaS business.
• Experience contributing to a scaling Professional Services function and business, with the ability to share ideas and drive growth.
• Strong project management skills, including meeting deadlines and following up promptly with customers.
• Strong technical and digital skills, including the ability to automate tasks using online tools.
• Familiarity with leading-edge AI tools, how they fit into personal workflows, and curiosity about using AI to automate repetitive tasks across teams.
• Empathy and a sincere interest in solving customer problems.
• Strategic thinking and the ability to align technology solutions with business objectives and drive measurable value.
• Ability to work autonomously with excellent discipline.
• Knowledge of SaaS software and awareness of the typical customer lifecycle in the sector.
• Experience in a metric-driven environment, with accountability for project success.
• Self-starter mindset, eagerness to learn, and ability to thrive in a high-functioning team while managing complete project lifecycles.
• Excellent organization and ability to balance competing tasks, provide regular updates, and represent Blink as a world-class product.
• Familiarity with change management principles and experience driving organizational change in customer businesses.
• Track record of strong team performance and exceeding self-set goals.

Nice To Haves

• Professional competency in French or Spanish.

Responsibilities

• Work proactively with new and prospective customers to help them get the most value from the platform.
• Support new customers through onboarding and implementation using demos, presentations, workshops, meetings, and training.
• Manage multiple implementation projects end-to-end.
• Build strong relationships with key stakeholders quickly.
• Plan and lead the onboarding of new customers onto the platform.
• Increase customer satisfaction, adoption, and engagement.
• Identify customer needs and opportunities to promote other Blink features and services when they can add value.
• Build self-help resources, including articles, videos, and demos, to help customers set up and launch Blink successfully.
• Automate customer onboarding processes using current tools.
• Support the delivery of webinars and training and create reusable collateral.
• Track customer satisfaction and identify ways to improve customer service and experience.

Benefits

• Competitive salary.
• Generous equity allocations with significant upside potential.
• 20 days of leave plus public holidays.
• 401(k) plan.
• Company-paid medical, dental, and vision coverage.
• Enhanced parental leave.
• Additional time off between Christmas and New Year.
• Opportunities to grow, learn, and solve varied challenges in a supportive environment.
• Social events, including lunches, breakfasts, and nights out.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed