Commercial HVAC Field Service Manager

Gillette Air Conditioning•San Antonio, TX

1d•Onsite

About The Position

The Service Field Supervisor oversees a team of HVAC field technicians and is responsible for the maintenance and repair of HVAC systems utilizing knowledge of refrigeration theory, electrical schematics, pneumatic and electronic control systems. This role serves as a liaison between the field and the office, acting as a technical advisor and assisting with dispatching, technician development, and performance management. The position also involves identifying, analyzing, diagnosing, and repairing systems and equipment at customer locations, performing site surveys, and promoting sales of company products and services.

Requirements

Associate’s degree or equivalent from an accredited institution or certificate in Heating, Ventilation, and Air Conditioning
10+ years minimum of related experience
Universal EPA certification
Working knowledge of Microsoft Office software
Ability to pass drug screening
Ability to prove US employment eligibility

Responsibilities

Ensures safe work environment for team by education and training in safe work practices
Responsible for development and training of the technicians on their respective team
Serves as liaison between the field and the office
Serves as technical advisor for the team, whether directly or indirectly (finding the correct resource)
Assists Dispatch in assigning work and matching jobs with technician skillsets
Enforces expectations for the technicians and the team around customer satisfaction, performance, safety, teamwork, and professionalism and personally adhere to them
Provides regular feedback and coaching to technicians on the team on their performance to expectations
Assists Area Service Manager in hiring, disciplinary process, and firing
Assists Area Service Manager with onboarding process for new technicians
Reviews and understands team metrics and financials with Area Service Manager; makes necessary adjustments based on results
Oversight of annual inventories for field technicians
Represents team at quarterly Town Halls and provides team with feedback, including any updates
Performs annual performance reviews with each field technician; sets goals and addresses all performance issues; provides recognition for good performance
Provides leadership by encouraging, challenging and nurturing individual growth and career path of team technicians.
Assist Area Service Manager and provides oversight of respective team resources (warehouse space, spare vehicles, trailers, large recovery equipment, pressure washers, tube cleaning equipment, etc.)
Forecasts anticipated staffing needs for your territory with the Service Manager and Dispatcher
Directly supervises HVAC Field Technicians and HVAC Field Technician Apprentices
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
Responsibilities include interviewing, hiring and training associates; planning, assigning, and directing work; appraising performance; coaching and mentoring; addressing complaints and resolving problems.
Identifies, analyzes, diagnoses, and repairs systems and equipment at customer's location.
Performs repairs, site surveys, replacement, and modifications as needed or requested by customers.
Documents work by completing paperwork on each job.
Represents Company by serving as a direct customer contact.
Knowledgeable of the products and services offered by Brady in order be effective in the sales of those products and services.
Recognizes opportunities and actively promotes sales.
Stays up-to-date on all manufacturers’ products through continuous education and training and development.
Provides technical support to customers.
Ensure compliance with federal, state, and local laws, legal regulations, and recommended best practices
Collaborate with all Employees to uphold the company’s mission and values.