Commercial High Rise & Retail Security Guard
About The Position
Paladin Security is seeking highly professional and confident Security Guards to support downtown commercial high-rise properties and busy retail locations throughout Calgary. At Paladin Security, people come first. You'll receive comprehensive pre-employment and site-specific training, work at some of Calgary's most recognizable locations, and become part of a team dedicated to making communities safer and friendlier. First Aid, Use of Force (UOF), and MOAB certifications are required as a condition of employment. Paladin Security covers the cost of these certifications with a six-month commitment to the position and availability requirements. This position is physically demanding and requires extensive patrols, stair climbing, outdoor work, and the ability to work flexible rotating schedules.
Requirements
- Valid Alberta Security License or ability to obtain one.
- Grade 12 Diploma or equivalent.
- Ability to successfully complete all required Paladin training and certifications within three months of hire.
- Valid driver's license.
- Legally authorized to work in Canada.
- Strong written and verbal communication skills.
- Excellent customer service abilities.
- Strong observational skills and attention to detail.
- Proficiency with Microsoft Word, Excel, PowerPoint, and Google Workspace products.
- Experience using CCTV systems, two-way radios, and computer-based security platforms.
- Ability to work in a fast-paced environment and make sound decisions during emergencies.
- Physically capable of completing patrols exceeding 15 km per shift, including stairs and uneven terrain.
- Ability to lift and carry equipment weighing 20+ lbs safely.
- Ability to perform First Aid and assist with medical emergencies and de-escalation situations.
Nice To Haves
- 3–4 years of security and life-safety related experience.
- Knowledge of fire alarm systems and life safety systems.
- Experience coordinating emergency response activities.
- CCTV investigation and evidence review experience.
Responsibilities
- Conduct high-visibility patrols by foot, bicycle, or vehicle.
- Engage with tenants, visitors, customers, and employees while providing exceptional customer service.
- Identify, report, and follow up on hazards, safety concerns, and property deficiencies.
- Assist tenants and merchants with incidents, emergencies, and security concerns.
- Report criminal activity and coordinate with law enforcement when required.
- Respond to medical emergencies and provide First Aid, CPR, and AED assistance.
- Complete detailed incident reports using site reporting systems.
- Manage trespassers and unauthorized individuals safely and professionally.
- Monitor security systems and act as the central communication hub for site operations.
- Coordinate incident response and dispatch security personnel as required.
- Maintain accurate logs and records of all activities and incidents.
- Review CCTV footage for investigations and law enforcement requests.
- Answer and manage incoming security-related calls.
- Monitor, enable, and disable fire alarm and sprinkler systems when required.
- Follow site policies, procedures, and standard operating protocols.
Benefits
- Free uniforms provided.
- Comprehensive site-specific training.
- First Aid, UOF, and MOAB certification costs covered by Paladin.
- Career advancement opportunities and promotion from within.
- Work at Calgary's premier commercial and retail locations.
- Inclusive and diverse workplace culture.
- Ongoing professional development and support.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
