Commercial Fleet Service Technician

ALSO • Seattle, WA

8d • $25 - $30 • Onsite

About The Position

ALSO is looking for a Commercial Fleet Service Technician to play a key role in supporting our commercial fleet. You'll own the full service lifecycle — from assembly and maintenance to troubleshooting, repairs, and software updates — while building the processes that scale with us as we grow. If you love getting your hands dirty and thrive in a fast-moving environment, this role is for you!

Requirements

• High school diploma or equivalent required.
• 5+ years of hands-on experience in bicycle, e-bike, or EV/automotive maintenance and service.
• Skilled with hand tools, power tools, and diagnostic equipment.
• Experienced with electronic control units (ECUs), flashing procedures, and diagnostic tools.
• Ability to support commercial teams by executing instructions accurately and providing clear feedback from troubleshooting.
• Comfortable working on prototype hardware/software in a fast-paced test environment.
• Able to safely operate and ride the vehicles being serviced.
• Strong documentation skills, attention to detail, problem-solving skills, and the ability to manage multiple tasks independently.
• Willingness to perform physical tasks, including lifting, repetitive work, and working in a shop environment.
• Ability to travel to support events in the field as needed.

Nice To Haves

• Technical or vocational training in automotive, EV, or related fields preferred.
• Experience with CAN bus diagnostics and fault-code troubleshooting is a strong plus.

Responsibilities

• Perform assembly, maintenance, repair, tear-downs, and component replacements on electric bicycles to ensure commercial fleet readiness.
• Oversee fleet service facility, including inventory of service parts, maintaining cleanliness and organized system for service.
• Develop service and maintenance SOPs for commercial fleet.
• Troubleshoot both mechanical and electrical issues at the vehicle and subsystem level, using judgment on when to escalate.
• Manage vehicle readiness for commercial activities, including mechanical setup, software updates, and ECU flashing using in-house tools.
• Pack and prepare vehicles and component parts for shipment, as well as receipt and assembly of vehicles from commercial teams.
• Serve as the technical point of contact for commercial field teams, resolving issues remotely and escalating when necessary.
• Document service, repair, and troubleshooting activities with clear notes and defect reporting.
• Operate vehicles during shakedown, functional checks, and validation rides to confirm readiness.
• Travel to provide technical support for commercial events and market fleets as needed.
• Maintain tools, equipment, and work areas in safe and organized condition.

Benefits

• Robust health coverage.
• Excellent health, dental and vision insurance covered up to 100% by Also. with FSA & HSA options.
• One Medical membership and dedicated insurance advocates.
• Rich fertility and family building benefits with Progyny.
• Flexible time off.
• 401(k) match.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED