Commercial Engine & Parts Service Sales Representative

Empire Cat • Yuma, AZ

3d • Onsite

About The Position

This role is responsible for creating and maintaining a successful environment for parts and service sales, working closely with support personnel to achieve excellent customer service. The representative will educate customers on capabilities, answer inquiries about services, warranties, returns, credit, finance, and rentals, and present the company's strengths. Key responsibilities include understanding warranties, utilizing programs like Parts Exchange and Planned Component Replacement, staying updated on products and sales techniques, increasing sales with assigned accounts, predicting customer trends, achieving marketing goals, assisting customers with various aspects of their accounts, expediting parts and service, and administering merchandising programs. The role also involves working safely, adhering to company policies, and continually seeking ways to market services and products. Additionally, the representative must control expenses, keep management informed of competitive activity, relay sales and rental information, submit timely reports, prospect for new accounts, meet customer contact requirements, maintain records, attend meetings, and perform other duties as directed while promoting corporate values.

Requirements

• Must have interpersonal skills sufficient to assist customers and employees in a professional manner.
• Must have sales skills to effectively help the customer, overcome objections, and close the sale.
• Must be well organized to efficiently handle job duties and make effective sales presentations.
• Must have sufficient engine, generator and switch gear knowledge to understand customer's equipment problems and to express these problems to the appropriate people at Empire Power Systems.
• Must have strong written communication skills suitable for transmitting detailed technical proposals.
• Must be able to identify parts and their related areas on the equipment merchandised by Empire Power Systems.
• Must have personal computer skills necessary to manage database applications and Microsoft Excel applications.
• Ability to maintain consistent attendance.
• Previous commercial engine service and parts experience.
• Previous experience solving technical problems on the products sold and serviced.
• Proof of high school diploma or General Education Degree (GED).
• Must have valid driver’s license.
• Must be able to communicate (speak, read, comprehend, write) in English.

Responsibilities

• Educates customers about (EPS) capabilities.
• Answers customer questions about company services, warranty adjustments, parts return, credit and finance, and rentals.
• Presents Empire’s strengths and capabilities to the customer.
• Knows the various warranties offered.
• Make effective use of programs such as Parts Exchange, Planned Component Replacement.
• Stays informed about new product offerings, sales techniques and service updates.
• Maintains and increases percentage of total sales with each assigned account.
• Knows customers and territory well enough to predict each customer’s trend for the coming year.
• Achieves marketing goals established with the Commercial Service Operations Manager.
• Assists assigned customers in all EPS areas including billings, warranty, purchases, and tours of the facilities.
• Expedites parts and service to customers in remote or outlying areas.
• Assists in administration of service merchandising programs such as Wear Analysis, and General Engine Maintenance Contracts.
• Works safely at all times.
• Adheres to all applicable safety policies.
• Complies with all company policies, procedures, and standards.
• Continually look for new and better ways to market EPS services and products.
• Control all expenses within guidelines as outlined by policy.
• Keep EPS management personnel current on all competitive activity in assigned territories.
• Relay any pertinent sales and rental information to Commercial Engine Sales Engineers.
• Submit complete and timely reports.
• Visit new prospects and add new accounts.
• Meet sales control customer contact requirements.
• Maintain up-to-date customer call lists and other records.
• Attend sales and special meetings.
• Perform other duties as directed by management.
• Works within and promotes corporate values.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED