Commercial Electrical Construction Service Account Manager

InPwr•Lawrence, IN

5d•Onsite

About The Position

InPwr, Inc. is looking for a Commercial Electrical Construction Service Account Manager to join their dynamic team. They are an award-winning electrical design-build firm headquartered in Indianapolis, IN, with offices nationwide. They have been recognized as a Top Places to Work in 2019, 2022, 2023, and 2024. The company focuses on complex opportunities and advancing electrical design. They believe in building better through personal commitment, relentless dedication, and driving results together. As an Account Manager for the service division, the role focuses on sales and business development. The primary responsibility is to be the main point of contact for customers, ensuring exceptional service and satisfaction. This involves managing accounts, driving sales, cultivating long-term relationships by understanding customer needs, providing accurate and timely information, and ensuring all interactions adhere to company standards and safety protocols.

Requirements

High school diploma required
Minimum of 2 years’ experience in an account manager role, preferably in the construction or service industry.
Communication, negotiation, and interpersonal skills.
Ability to manage multiple accounts and adapt to changing priorities.
Strong technical understanding relevant to our service and industry standards.
Estimating Experience required.
Ability to work in Indianapolis, IN, and generate new business in the area within 60 days of hire.

Nice To Haves

Additional training or a degree in Business, Sales, or related field preferred.

Responsibilities

Develop and maintain strong relationships with clients to ensure ongoing satisfaction and repeat business.
Actively seek and incorporate client feedback to enhance the service experience.
Organize and facilitate meetings with clients to review annual maintenance budgets and discuss both current and anticipated electrical needs.
Identify and pursue new business opportunities to expand the client base.
Develop comprehensive estimates for each silent opportunity by incorporating all necessary resources, including vendors, subcontractors, rentals, and more.
Identify potential scope gaps, address them directly or inform the client as needed.
Prepare and present timely and detailed proposals to current and prospective clients.
Manage the sales cycle from initial contact through to final sale, including handling follow-ups and assisting with finalizing agreements.
Monitor project initiation closely and facilitate transitions from sales to project execution.
Review detailed scopes of work, project timelines, and resource plans.
Coordinate with the internal operations team to ensure the timely delivery of service and materials.
Maintain accurate records of client interactions, sales, and project statuses.
Prepare and submit regular reports and performance metrics to the NCM.
Assist with change order pricing and ensure all necessary documentation is complete.
Act as a liaison between clients and the project team when needed, addressing any concerns or issues promptly.
Assist operations with any on-site problems or questions related to the work agreed upon.
Ensure timely completion of all deliverables and maintain high standards of execution by maintaining consistent communication with the operations team and client.
Other job duties as assigned based on the changing needs of the business.