Commercial Dispatcher

Roscoe Brown Inc•Murfreesboro, TN

1d•Onsite

About The Position

Commercial Service Dispatcher Full-Time | Monday–Friday | Commercial HVAC & Plumbing | Customer & Operations Support Success Starts Here Roscoe Brown is hiring a Commercial Dispatcher to join our growing commercial HVAC and plumbing team. This is more than a traditional dispatch role. Our Commercial Dispatcher helps keep the commercial operation running smoothly by coordinating customers, technicians, scheduling, billing, proposals, documentation, and day-to-day service needs. If you're organized, detail-oriented, comfortable managing multiple priorities, and enjoy being the person who keeps things moving, Roscoe Brown is the place for you. For over 85 years, Roscoe Brown has proudly served Middle Tennessee while investing in the people who make our success possible. We don't just hire employees—we build careers.

Requirements

Ability to successfully complete a pre-employment background check and drug screening
Must reside in Tennessee at the time of hire and maintain Tennessee residency throughout employment

Nice To Haves

Experience in commercial HVAC, plumbing, service dispatch, or field service operations preferred
Strong organizational and multitasking skills
Excellent customer communication skills across phone, text, and email
Strong attention to detail and accuracy
Ability to prioritize emergency and high-value commercial accounts
Experience with service management software preferred
Experience with CompanyCam or similar platforms preferred
Ability to learn new systems and processes quickly
Ability to work independently while collaborating with a team

Responsibilities

Create and manage commercial customer work orders from start to finish
Respond to customer inquiries regarding pricing, scheduling, job status, and future service needs
Plan and manage the rolling three-day commercial call board
Schedule and dispatch HVAC and plumbing technicians based on job requirements, customer needs, maintenance agreements, and emergency service
Reprioritize calls throughout the day as customer and operational needs change
Schedule and coordinate monthly commercial maintenance visits
Follow up on unapproved proposals, confirm receipt, correct contact information, and track approvals
Maintain accurate proposal and work order documentation
Manage third-party billing requirements and submit required documentation, forms, and photos
Monitor documentation to help prevent billing and payment delays
Conduct technician debriefs and review job type, pricing, unit costs, and billing information before closing calls
Identify and resolve billing or documentation issues before work orders move to accounting
Maintain commercial parts procurement processes and track parts holds and quotes
Research account history and update customer and billing information as needed
Work closely with technicians, customers, dispatchers, leadership, and office teams to resolve issues and keep operations moving
Assist other dispatchers as needed to maintain an efficient commercial operation