Commercial Director

Four Seasons Hotels and Resorts•Whistler, BC

6d•CA$200,000 - CA$215,000•Onsite

About The Position

Join the award-winning team at Four Seasons Resort and Residences Whistler, honored as the #1 Resort in Canada by Condé Nast Traveler and recipient of Two MICHELIN Keys – a prestigious recognition of exceptional hospitality. We are also proud to be home to Canada’s Best Resort Spa 2024 (World Spa Awards), a reflection of our dedication to thoughtful, elevated guest experiences. At Four Seasons Whistler, we turn moments into memories – not only for our guests, but for our employees too. Grounded in our core values of teamwork, service excellence, and integrity, we foster a culture where thoughtful service and genuine connection create unforgettable experiences every day. Nestled at the base of Blackcomb mountain and steps away from the Upper Village, our alpine retreat has just unveiled a new chapter of modern mountain luxury following recent renovations. Each of our spacious rooms and suites features a cozy fireplace, and nearly all include private balconies with breathtaking views – blending refined comfort with the natural beauty of British Columbia. Our culinary destinations offer equally distinctive experiences. Braidwood Tavern captures the spirit of après with playful craft cocktails and intimate seafood-inspired dinners in a warm, welcoming setting. SIDECUT Steakhouse, Whistler's most premium dining destination, is celebrated for its rare cuts like olive-fed wagyu, decadent seafood towers, and elevated tasting experiences that showcase the best of land and sea. Whether you’re delivering heartfelt service or curating unforgettable stays, you’ll be part of a passionate team at a property that continues to set the standard in luxury mountain hospitality.

Requirements

Minimum of 3 years of previous experience as a Commercial Director/Director of Marketing or similar, with a proven track record in both sales and marketing.
Solid Marketing Communications/Revenue Managements that have a proven record of driving demand and managing high performing teams are also welcome to apply.
Strong revenue and budget management skills.
Creative flair for marketing.
Good communication and interpersonal skills.
Demonstrate effective leadership and the ability to communicate effectively with Ownership.
A 4-year university or college degree or equivalent experience.
Must be able to make quick decisions and work in a diverse work environment.
Must be able to build, develop and maintain a cohesive team.
Strong ability to prioritize, organize, and manage competing priorities.
Possess well-developed leadership and problem-solving skills.
Ability to design, develop and deliver effective presentations required.
Excellent reading, writing, and oral proficiency in the English language.
Applicant must be available to travel as needed.
The position is based onsite with active involvement with the rest of the planning committee.
The ability to work in Canada is strongly preferred.
Management candidates currently within Four Seasons may qualify for a work permit.

Nice To Haves

Knowledge of destination marketing and have been exposed to luxury hospitality marketing in a remote destination.
Knowledge of revenue and client management systems strongly preferred.
Systems experience preferred with Golden Sales & Catering, Ideas, BI RevFinder, Publicis, and Opera.

Responsibilities

Directs and oversees all sales and commercial activities with the support of teams including: Sales, Catering, Conference Services, Public Relations, Marketing Communications and Revenue Management to ensure that all activities and bookings are focused to yield maximum revenue per room occupied as well as in all of the Hotel’s outlets.
Develop the local Hotel brand and narrative including the Hotel positioning in the market, the storytelling and subsequent programming.
Execute and effectively communicate strategies and tactics employed to all key stakeholders, including Ownership, the Hotel team and our Corporate Office.
Create and implement marketing strategies and tactics that ensure that all marketing activities focus on maintaining the unique positioning of the property in an ever-changing competitive environment and achieving maximum revenue for the property.
Recruit, train, and guide division employees.
Conduct performance evaluations for direct reports.
Build a positive working environment.
Develop, coordinate and implement programs and activities to positively impact Rev Par performance.
Manage the Hotel’s Yield Program.
Develop and implement annual marketing plan.
Prepare, monitor and control the annual advertising and business promotion budget.
Solicit and service selected accounts.
Provide “one-up” sales assistance for all key accounts, to maintain an active account load and to act as the Hotel’s sales leader.
Serve as Hotel’s key contact with organizations such as convention & visitor’s bureau, governmental business bodies and other key accounts.
Review, set and monitor all sales goals.