Commercial Development Specialist

Henry Schein

8d•$62,893 - $86,479•Onsite

About The Position

This position will be responsible for supporting the success of The Henry Schein Extended Warranty Program through supporting vendor relationships, executing reporting processes, and end-to-end process coordination. This individual will work closely with internal teams (Sales, Operations, Accounting, IT) and external partners to support the full lifecycle of extended warranty orders and claims. The ideal candidate is highly organized, and detail oriented with a strong ability to manage tasks across multiple platforms and ensure all stakeholders have the tools and information they need to serve our customers.

Requirements

Strong analytical skills with the ability to identify and resolve data inconsistencies
Proficient in Excel (pivot tables, lookups, etc.) and familiarity with Power BI
Good understanding of industry practices
Proficient with tools, systems, and procedures
Basic planning/organizational skills and techniques
Good decision making, analysis and problem solving skills with ability to multi-task
Good verbal and written communication skills
Good presentation and public speaking skills
Good interpersonal skills
Basic conflict resolution skills
Developing professional credibility
Typically 2 to 4 or more years of increasing responsibility in terms of any applicable professional experience.

Responsibilities

Support performance tracking by preparing forecasting reports and monitoring daily sales and key performance indicators (KPIs) to ensure accurate visibility into program health and trends.
Monitor and audit extended warranty contracts from order initiation through service and claims resolution, ensuring accurate records, customer satisfaction and alignment across reporting systems for full lifecycle visibility.
Own the monthly reporting process with insurance and manufacturing partners by thoroughly auditing claims and premium reports prepared by analytics. Ensure data integrity, resolve discrepancies, and deliver accurate, on-time submissions critical to program compliance and financial reconciliation.
Oversee monthly data exchange and communication with approximately 14 vendors, including preparing and submitting sales files, consolidating incoming claims data, and supporting accurate vendor billing and reimbursement processes.
Assist in reviewing and validating extended warranty claims to ensure compliance with program terms and eligibility criteria. Collaborate with internal teams and vendors to resolve discrepancies and provide billing support.
Support the creation and maintenance of rate sheets and SKU lists, including generating and managing item codes to ensure accurate product identification and pricing across the extended warranty program.
Participates in special projects and performs other duties as required.