Commercial CSM, Tavily

Tavily

9h • $109,500 - $136,800 • Remote

About The Position

As a Commercial Customer Success Manager at Tavily, you will be the primary point of contact and trusted advisor for our growing base of commercial customers. You'll own the full post-sale lifecycle, from onboarding and activation through adoption, renewal, and expansion, ensuring customers consistently realize value from Tavily's AI-powered search platform. In this role, you'll manage a high-velocity book of business, balancing personalized engagement with scalable, programmatic outreach. You'll develop a deep understanding of how commercial customers are building with Tavily, proactively identifying opportunities to deepen adoption and drive growth. You'll also serve as the voice of this customer segment internally, helping shape the product experience and self-serve resources that power their success. You’re welcome to work remotely from the United States.

Requirements

• 2–4 years in a customer-facing role such as Customer Success Manager, Account Manager, or Implementation Specialist, preferably in B2B SaaS
• Experience managing a high-volume book of business with a track record of strong retention and expansion results
• Comfort navigating technical conversations with developer users, as well as business stakeholders
• Strong communication skills with the ability to build rapport quickly and drive outcomes across a diverse customer base
• Familiarity with CRM and CS tooling (e.g. HubSpot, Salesforce, Gainsight) for pipeline management and customer tracking
• Self-starter mentality with the ability to manage competing priorities and thrive in a fast-moving environment

Nice To Haves

• Familiarity with AI/LLM orchestration frameworks (e.g. LangChain or similar) is a plus

Responsibilities

• Own a portfolio of commercial accounts across the full customer lifecycle: onboarding, adoption, renewal, and expansion
• Drive fast time-to-value by guiding customers through integration setup, best practices, and key use case activation
• Monitor account health, usage signals, and engagement metrics to proactively surface risk and growth opportunities
• Execute renewal cycles and identify upsell and cross-sell opportunities with strong commercial instincts
• Develop and contribute to scalable success resources, guides, tutorials, and reference implementations, that serve the broader commercial segment
• Partner cross-functionally with Sales, GTM Engineering, and Product to ensure a seamless customer journey
• Serve as the voice of the commercial customer, feeding actionable insights back to Product and Go-to-Market teams

Benefits

• 100% company-paid medical, dental and vision coverage for employees and families
• Up to 4% company match with immediate vesting for 401(k) plan
• 20 weeks paid parental leave for primary caregivers
• 12 weeks paid parental leave for secondary caregivers
• Up to $85/month reimbursement for mobile and internet for remote work
• Company-paid short-term, long-term and life insurance coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed