Commercial Customer Service Representative

Reliance Home Comfort • Oshawa, ON

5d • Hybrid

About The Position

Find Your Limitless with Reliance. By joining Reliance as a Customer Resolution Specialist, you’ll become an important Team Member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth, and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless–join us!

Requirements

• A growth mindset: above all else, we’re looking for people who are dependable, ambitious and want to grow with Reliance
• Exceptional customer service and high-volume call center experience
• Strong negotiation and sales abilities
• Excellent problem-solving skills to deal with diverse/complex customer needs
• Confident in situations where there is potential for conflict
• Comfortable interpreting contract language and relaying key terms and conditions in an easy-to-understand manner
• Professional and customer focused
• Excellent written and verbal communication skills
• Thrive in an environment subject to frequent change with minimal lead time
• Self-motivated and can work within established guidelines with minimal scripting
• Persistent and driven to work towards personal and team targets

Responsibilities

• Learn and grow as an important part of a team that cares about Reliance and its customers.
• Engage customers in an enthusiastic and persuasive conversation about the benefits of remaining with Reliance, while maintaining sincerity and realism – over the phone, and in writing
• Educate existing customers on Reliance products and services along with the contractual details of their agreement
• Provide active listening to customer concerns, complaints and needs
• Liaise with internal departments to resolve customer concerns
• Identify competitive activities, new attrition drivers and recommend retention tactics
• As required, articulate the applicable options and process the corresponding account closure as per the terms and conditions
• Contribute to effective cost and risk control through productivity and adherence to corporate processes and controls
• Provide an outstanding customer experience

Benefits

• The tools you need to succeed – including the tools for the job as well as training and development programs
• A successful and knowledgeable team to be part of and learn from
• Competitive bases pay plus the ability to earn more tied to your success – the only limit is your potential
• A great benefits plan for you / your family
• Career paths so you can advance in the company

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed