Commercial Card Solutions Manager

Fidelity Bank, NA • Wichita, KS

9h • Hybrid

About The Position

Fidelity Bank employees experience a culture of dedicating service to our customers, shared support between co-workers, and committed investment in our communities. We seek to deliver a level of service unsurpassed by any bank, anywhere, any size. That starts with our people, whom we endeavor to provide a home as much as a career. Sound like a place you’d like to work? Let’s talk.

Requirements

• Bachelor’s degree in business or related field.
• A minimum of five years of financial services experience required.
• Experience working in areas of implementation, project management, or account management.
• Familiarity with payment systems, accounting principles, and strong computer skills.
• Travel and the ability to work late and/or flexible hours required.

Responsibilities

• Conducts annual in-person and virtual commercial card business reviews and product demonstrations.
• Leads the onboarding and implementation process for business and commercial card products, including gathering requirements, developing solutions, and providing client training.
• Collaborates with Commercial Lending, Treasury Management, Business 360, and other bank teams to identify client needs and appropriate card solutions.
• Ensures commercial card services are processed accurately, efficiently, and securely in accordance with bank policies and procedures, including obtaining required credit approvals and documentation.
• Serves as a key partner and liaison to internal bank departments and coordinates resources to ensure client objectives and a seamless customer experience are achieved.
• Partners with sales officers in Kansas and Oklahoma to identify new Business and Commercial Card opportunities and educates/enrolls suppliers in virtual card payment solutions.
• Provides product support to internal and external customers for commercial cards, ACH, wires, sweep accounts, remote deposit capture, positive pay, and commercial online banking.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level