Commercial Card Business Analyst - Payments - Associate

JPMorganChase • Columbus, OH

2d

About The Position

The Commercial Card Business Analyst role is a client-facing position within the Payments Commercial Card team, supporting top Commercial Card clients. The analyst acts on behalf of the client across all areas of Commercial Card, providing support to both cardholders and Program Administrators. This role involves close interaction with Commercial Card Relationship Managers (RMs), including attending and leading client calls and potentially visiting clients at their locations. The Business Analyst, alongside the RM, is considered the client's primary contact within the organization. The position requires continuous analysis of client programs, identifying opportunities to reduce and improve process friction points, and implementing recommendations. The analyst will also assess key day-to-day metrics, ensure tasks are completed within specified SLAs, and drive issue resolution across internal cross-functional teams.

Requirements

• 3+ years of experience within related business area
• Excellent communication skills with individuals at all levels, internally and externally
• Demonstrates ability to communicate effectively both verbally and in writing with key client Point of Contacts at a variety of levels to evaluate support needs
• Proven ability to build relationships with clients and internal partners and influence others to achieve desired outcomes
• Uses sound judgment to offer comprehensive and customized solutions that best meet client needs; able to identify and recommend appropriate alternatives when traditional solutions do not apply
• Ability to balance needs of clients with associated risks and interests of the firm
• Establishes and consistently use a disciplined process to manage time; use time strategically to accomplish business objectives
• Demonstrated ability to anticipate clients’ issues, own problems on clients’ behalf, and follow through with commitments
• Proficient in MS Office tools including Outlook, Excel, Word, and PowerPoint

Nice To Haves

• Knowledge of Commercial Card industry, products and services
• Strong analytical and data skills, including Alteryx, Tableau, and more

Responsibilities

• Partner with the RMs to help deepen the client relationship through supporting Commercial Card products and programs
• Identify and self-source client opportunities through building a strong network with the client and Operation centers to identify and resolve potential issues or deploy new technology
• Serves as trusted advisor, leveraging core knowledge, to ensure payments are processed and processing solutions are seamless to ensure a strong client experience across Commercial Card
• Provide regular updates to the client and prepare to travel to the client location
• Completes monthly, quarterly and yearly analysis to create reporting on volume and other key performance indicators
• Maintain detailed and accurate electronic records and prepare month end client reports as required
• Work with internal partners and key stakeholders to implement new Technology
• Work directly with RMs, Sales and Operations as well as with the Commercial Card Control partners to review areas like system access to adhere to Compliance policy

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees