Commercial Banking Product Administrator
About The Position
The Commercial Banking Product Administrator will provide support and administrative duties for products and projects managed by the Commercial Banking department. This role collaborates with the Commercial Banking Leadership team and works on department-related projects. The administrator will work with Sales, Support, Digital Banking, Marketing, Compliance, and Training departments when making changes to products and preparing them for market with customer-facing notices and communication. Responsibilities include managing guidelines, policy, risk assessment, and audits for Commercial Banking. The role also involves providing Key Performance Indicator reports (e.g., customer enrollments, tracking volume, revenue), conducting annual reviews for Commercial Banking products, supporting product enrollment processes, assisting with product support, and performing research as needed. The position champions the delivery of exemplary customer service. Regular and reliable attendance is required. Employees are held accountable for all duties of this job.
Requirements
- Experience in understanding customer needs and delivering unsurpassed customer service.
- Expert knowledge of systems and duties completed by Commercial Banking.
- Ability to share technical expertise with team members.
- Ability to communicate and collaborate with team members to ensure superior results and team success.
- High proficiency in the use of Adobe, Microsoft Excel, Microsoft Word and Microsoft PowerPoint.
- Strong verbal and written communication skills.
- Higher understanding of regulatory and risk requirements.
- Ability to work independently with a minimum of supervision.
- Ability to deal with frequent change, delays, or unexpected events.
- Demonstrates ability to resolve conflict in a calm manner, negotiate difficulties, and models and counsels team members regarding appropriate professional behavior.
- Ability to evaluate, prioritize, manage and supervise workflow in a timely and efficient manner.
- Understands the importance of and maintains confidential information.
- High School Diploma or GED equivalent required.
- Possession of, or ability to obtain, a valid Colorado Driver’s License required.
- A minimum of at least two (2) years of product administrative duties and/or equivalent demonstrated through one or a combination of the following: work experience, education or training.
Nice To Haves
- A Bachelor’s Degree with focus in Technology, Design, Entrepreneurship, Analytics, Marketing, Business, or similar field is preferred.
- A minimum of two to three (2-3) years working in the Financial Services industry is preferred.
Responsibilities
- Collaborates with the Commercial Banking Leadership team and works on department related projects.
- Works with Sales, Support, Digital Banking, Marketing, Compliance, and Training departments when making changes to products and getting them market ready with customer facing notices and communication.
- Responsible for guidelines, policy, risk assessment, and audits for Commercial Banking.
- Provides Key Performance Indicator reports, such as, but not limited to, customer enrollments, tracking volume, and revenue.
- Provides annual reviews for products that are owned by Commercial Banking.
- Supports product enrollment processes as needed.
- Assists with product support and performs research as needed.
- Champions the delivery of exemplary customer service.
- Performs other duties as assigned.
Benefits
- For an overview of our employee benefits please visit: Alpine Bank Careers Page
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
