Commercial Banking Client Representative

U.S. Bank • Brookfield, WI

8d • $29 - $35 • Hybrid

About The Position

At U.S. Bank, we’re committed to helping our clients and communities thrive. As a Commercial Banking Client Representative, you'll serve as a trusted resource for commercial, corporate, and small business clients utilizing treasury management products and services. In this role, you will be the primary point of contact for clients seeking assistance with treasury-related products, technical issues, and servicing requests. You will investigate and resolve client concerns, partner with internal teams to provide solutions, and deliver a high-quality customer experience while managing multiple priorities in a fast-paced environment. Successful candidates bring strong customer service skills, technical aptitude, problem-solving abilities, and a desire to learn complex banking products. This position offers the opportunity to develop expertise in treasury management services while supporting some of U.S. Bank's most valued commercial clients.

Requirements

• Customer service, call center, banking operations, treasury support, or commercial banking experience.
• Strong verbal and written communication skills.
• Demonstrated ability to solve problems independently and think critically.
• Technical aptitude and comfort learning new systems and applications.
• Ability to multitask and manage competing priorities.
• Positive attitude and commitment to delivering an exceptional client experience.

Responsibilities

• Serve as a primary service contact for commercial, corporate, and business banking clients.
• Provide support for treasury management products and services.
• Research and resolve client issues while ensuring a positive and professional experience.
• Troubleshoot technical challenges, including online banking, file transmission, and product-related issues.
• Collaborate with internal partners to resolve complex servicing requests.
• Manage multiple client inquiries while maintaining accuracy and attention to detail.
• Learn and apply knowledge of treasury products, processes, and servicing procedures.
• Build strong relationships with clients through proactive communication and effective problem resolution.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed