Commercial Banking Client Representative - Equipment Finance

U.S. Bank•Marshall, MN

5d•$22 - $27•Hybrid

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Build Relationships. Solve Problems. Grow Your Career. Are you passionate about delivering exceptional client experiences and building strong business relationships? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to explore an exciting opportunity with U.S. Bank's Equipment Finance Client Support team. As a Commercial Banking Client Representative, you will serve as a trusted partner to commercial banking clients, helping them navigate inquiries, resolve issues, and deliver seamless support that strengthens long-term relationships. This role offers the opportunity to make an immediate impact while developing valuable expertise in commercial banking and equipment finance operations. Why Join Our Team? Our Equipment Finance Client Support team plays a critical role in supporting clients and customers across the business. Due to continued growth, internal promotions, and evolving business needs, we're building a strong pipeline of talent for current and future opportunities. You'll join a collaborative team where your ideas, problem-solving skills, and client focus are valued, and where there are opportunities to grow your career within U.S. Bank. This is an opportunity to join a team that serves as the primary daily contact for commercial banking clients, helping businesses receive the support they need while building trusted relationships that drive client satisfaction and retention.

Requirements

High school diploma or equivalent
Two to four years of experience in financial services industry
Associate's degree, or equivalent work experience
Three to five years of experience in financial services industry
Excellent verbal, written, and interpersonal communication skills
Excellent customer service and problem resolution skills
Proficient computer skills, especially Microsoft Office applications
Experience with department-specific systems
Thorough knowledge of departmental and bank products and services
This role requires working from a U.S. Bank location three (3) or more days per week.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Nice To Haves

Naturally curious, adaptable, and customer-focused.
Strong communicators who enjoy solving problems, learning new systems, and helping clients navigate complex questions.
Enjoy building relationships and providing outstanding client service.
Can think critically and solve problems independently.
Thrive in a fast-paced environment with multiple priorities.
Learn new systems and processes quickly.
Strong organizational skills and attention to detail.
Comfortable working across multiple applications and technology platforms.
Take ownership of customer concerns and work proactively to identify solutions.

Responsibilities

Serve as the primary day-to-day contact between commercial banking customers and U.S. Bank.
Maintain and expand client relationships by providing exceptional customer support and service.
Research and resolve invoicing questions, account inquiries, and client concerns.
Process invoice adjustments, modifications, and related requests accurately and efficiently.
Navigate multiple systems and resources to investigate issues and identify solutions.
Work proactively to identify potential problems, compliance concerns, and customer needs.
Partner with internal teams to ensure timely resolution of client requests.
Identify products and services that may meet customer needs and support relationship growth.
Develop working knowledge of assigned business areas and client accounts through regular interaction and execution of departmental processes.
Manage multiple priorities while delivering a high-quality client experience.
Communicate primarily through email while also supporting phone interactions as needed.

Benefits

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Incentive and recognition programs
Equity stock purchase
401(k) contribution and pension